Hiver is a great tool,
but it’s not right for everyone.
Because Hiver is made for large corporations and enterprises with thousands of employees, it’s designed with a lot of complicated features that make is hard to use.
Keeping is the help desk and customer support tool for the rest of us. We designed Keeping specifically for teams that do more than just provide customer support.
Hiver is a help desk tool that works inside of Gmail. It’s designed to help customer support teams manage shared inboxes and customer requests.
Sometimes, less is more. That’s definitely the case when it comes to customer support and help desk tools, anyways.
You need a simple, user-friendly customer support and help desk tool to manage your customer requests. But Hiver is designed with countless features that can overcomplicate your customer support efforts.
These features may benefit big companies with massive customer service departments. But if you are running a small - to medium-sized business, chances are your team does more than just provide customer support. In that case, these complicated features won’t help. That’s because Hiver was not designed with a team like yours in mind - but Keeping was.
Reporting / Analytics
Works Inside Gmail
Easy to Setup
Invisible to Customers
Manages Multiple Mailboxes
No Lock In
Made for Small Businesses
Number of users
*Monthly costs based off of pricing for most popular annual plans
Keeping was built for teams that do more than just provide customer support.
Keeping has all of the features you need in a customer support and help desk tool, and none of the features you don’t.
Easy Set Up
Getting started is easy. Create a Keeping mailbox, forward your shared email address or connect with Google, and invite your team members to join. Get going in 3 minutes.
Keeping is invisible to your customers.
All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
It works directly inside Gmail.
Your team has enough work as it is, so they shouldn’t have to add “learning another tool” to their to-do list. That’s why Keeping is designed to work directly in Gmail, where you already spend a good chunk of your day. You won’t need to open another window or program to use Keeping. All you need is your Gmail inbox.
Your data belongs to you.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Keeping is a great Gmelius alternative, too.
We aren’t afraid to say it—we are the best alternative to many other tools, including Gmelius and Hiver for gmail.
Get help whenever you need it.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”