Keeping is an affordable Hiver alternative

Keeping and Hiver both are customer support tools that work on top of Gmail and both turn your Google Workspace into help desk software.

But because Hiver is made for large corporations and enterprises with thousands of employees, Hiver gets expensive with even a moderate sized team. We’ve got a full feature breakdown below so you can decide for yourself.


Rated 4.4 /5 on G2

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Why choose Keeping over Hiver

Keeping is the Hiver alternative with every feature you need for one low price.


Keeping is more affordable

If you want reporting and analytics, you should compare Keeping's Organization Plan ($17/user) with Hiver's Pro Plan ($39/user). With Hiver, you are likely paying for features you will never use.

On average, Keeping is about 70% less expensive than Hiver. And you still get all of the critical features to manage a shared mailbox.

For a 5 person team, you can expect to save nearly $2,000/year with Keeping.

Keeping is easier to use

Keeping was built from the ground up for growing businesses. That means we've prioritized ease of use over lots of complicated features. Most teams are up and running with Keeping in around 15 minutes.

Hiver is built for large enterprises that need complicated features like custom access control and single sign-on.

Keeping's streamlined design is optimized for growing businesses.


A quick comparison on price

See how Keeping and Front compare across every feature and why Keeping is the best Front alternative for most small business.

Shared notes
Shared inboxesUnlimited5
The most popular ready-made plan$17per user/month$39per user/month
Works inside Gmail
Tags and labels
Custom automations and workflows
+$14per user/month
Chat support
Shopify and HubSpot integrations

The Hiver alternative your team will love

No compromises. All the features you need to manage customer support from inside Gmail.

Collaborate in Gmail

Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!

  • Add collaboration to email
  • Stop duplicated work
  • Share the workload

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Simple & Streamlined

Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.

  • Get started in minutes
  • One home for multiple mailboxes
  • Save time with shared templates

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Best-in-Class Analytics

Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.

  • Reports by agent, tag, and mailbox
  • Understand how your team can improve
  • Visualize the data over time

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Automate Everything

Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.

  • Improve team efficiency
  • Respond to customers faster
  • Nothing slips through the cracks

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Connect the Tools You Use

Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.

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All the essentials that you and your team needs


Made for busy teams

Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.


Try us for free

There's no credit card required to get started. Get set up and connected in less than 10 minutes.

secure and safe

Secure and safe

Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.



per user per month billed annually

Our most comprehensive plan at a price you can afford.

Our customers love us for a reason

Don’t just take our word for it, see what our customers are saying about us.


Rated 4.4 /5 on G2