Rated 4.7 stars
I love how easy it easy to collaborate with Keeping. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive.
Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies.
If you are looking for customer support software that integrates with Gmail or Google Workspace, you have two choices: Keeping and Hiver.
Both are customer support tools that work on top of Gmail and both turn your Google Workspace into help desk software.
But because Hiver is made for large corporations and enterprises with thousands of employees, Hiver gets expensive with even a moderate sized team. We've got a full feature breakdown below so you can decide for yourself.
If you want reporting and analytics, you should compare Keeping's Organization Plan ($15/user) with Hiver's Pro Plan ($47/user). With Hiver, you are likely paying for features you will never use.
On average, Keeping is about 70% less expensive than Hiver. And you still get all of the critical features to manage a shared mailbox.
For a 5 person team, you can expect to save nearly $2,000/year with Keeping.
Keeping was built from the ground up for small business. That means we've prioritized ease-of-use over lots of complicated features. Most teams are up and running with Keepng in around 15 minutes.
Hiver is really built for large enterprises that need complicated features like custom access control and an uptime SLA.
Keeping's streamlined design is optimized for small businesses.
While both Keeping and Hiver are built to be used inside Gmail, Keeping also has a fully-functional web portal where you can access your tickets outside of Google Workspace. With Keeping, it's your choice.
If you can't access Google Workspace for some reason, you'll always have the ability to see your shared inbox through Keeping's web portal.
Keeping's web portal gives your team a choice on how they reply to customers.
Ask any of our customers and they'll all say the same thing - we offer amazing support for all of our customers. Take advantage of our free white-glove onboarding and same day support forever.
Need help getting set up? We'll jump in, usually within a few hours, to lend a hand.
Hiver charges extra for onboarding and only offers real-time support to its enterprise customers.
Watch what Keeping can do in 3 minutes.
Keeping is the Hiver alternative that has every feature you need for one low price.
Easy set up
Keeping is the affordable alternative to Hiver. There's no credit-card required to get started.