Automate Everything
Keep calm and automate
Focus on what’s important and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content.
No Credit Card Required
2000+ Companies Trust Keeping to Power Their Shared Inbox
Handle "Thank You" responses automatically
Use Keeping AI to streamline your ticket management with "Thank You" Detection™. Automatically close or tag messages that don't require a response to keep your support queue clean and efficient.
Balance workloads with Round Robin assignment
Ensure fair distribution of work and prevent burnout with Round Robin ticket assignment. Keep response times consistent by evenly balancing ticket loads.
Create workflows with conditional logic
Create rules that automatically trigger actions based on certain conditions. Automate your workflows, save time and effort, and ensure that your tickets are handled promptly and efficiently.
Reduce clutter & spam
Not every email needs the attention of your team. Create rules to ignore or close inbound emails automatically. Or use a workflow to push critical emails to the top of your Gmail inbox.
SLAs keep everyone on track
Build a strong foundation for customer loyalty by ensuring that customers are getting responded to promptly. Set team-wide rules for response time and resolution time with Service Level Agreements (SLAs).
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
Invisible to customers
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is easier to use
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
No lock-in
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
Let workflows do the repetitive work
Reduce errors and improve efficiency
Focus on the important things and automate away the busywork.
Included in every plan
Keeping's powerful automation system is included in every plan. Try it for free for 14 days, no credit card required.
Secure and safe
Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Advanced
$24
per user per month
billed annually
Unlimited automations, unlimited mailboxes, and more.
See What's IncludedOur customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
Lisa P. - HR Manager “I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
Jennifer B. - Human Resource Director “Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
Lee D. - Technology Coordinator "Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
Fred D. - COO “Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
Jordan P. - Marketing Director “It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
Natasha H. - Director, IT “Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Ravi R. - Chief Product Officer “Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
Matthew D. - IT Manager “At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
Marcelo G. - Director, University