Best-in-Class Analytics

Data-powered helpfulness

Detailed support metrics track your team’s performance—from average response times to inquiries per day. Get insights that help you eliminate roadblocks and improve as a team.


Rated 4.4 /5 on G2

No Credit Card Required

Keeping is trusted by over 2,000+ customers across the world


Track team performance

Identify areas where your team can improve by measuring their response time, resolution rate, and busiest times. Use the data to make informed decisions about how to manage your team.

Identify your top performers

User reports track individual team member performance across key metrics, like email volume, response time, and resolution time. Identify your stars and who needs help.


Drill down with tags

Categorize tickets by topic, product, customer, or any other criteria that makes sense for your business. See detailed statistics by tag to improve.

Take your data with you

Pivot table wizard? Export your reports to csv with a single click and build your own custom reports in Google Sheets or Excel.


SLAs keep everyone on track

Build a strong foundation for customer loyalty by ensuring that customers are getting responded to promptly. Set team-wide rules for response time and resolution time with Service Level Agreements (SLAs).

What Makes Us Different

Keeping is designed for teams that do more than just customer support.

Join the thousands of users that are sharing inboxes with Keeping!

Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.


Get the insights you need to take action


Make data-driven decisions in minutes

You don't need to be a data scientist to use Keeping's advanced analytics. Get the actionable data you need to improve your business.


Try analytics for free

Keeping is free to try for 14 days and there's no credit card required to get started. 

secure and safe

Secure and safe

Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.



per user per month billed annually

Includes best-in-class analytics, SLAs, and unlimited mailboxes

Our customers love us for a reason

Don’t just take our word for it, see what our customers are saying about us.


Rated 4.4 /5 on G2