Helpdesk for Gmail
A help desk to track and resolve issues quickly
Support emails slipping through the cracks? Keeping is a helpdesk for Gmail that turn emails into support tickets that you can track, assign, and prioritize.
No Credit Card Required
2000+ Companies Trust Keeping to Power Their Shared Inbox
A Gmail helpdesk your team will love
Use a help desk to provide a central location where your employees or customers can submit requests, ask questions, and get help. A help desk like Keeping lets employees collaborate to support their customers or stakeholders better.
- Streamline your support emails. Keeping can help you organize your support emails and tickets, so you can easily find the information you need.
- Collaborate with your team. With private notes and @mentions, Keeping allows your team to collaborate on support tickets so that you can resolve issues quickly and efficiently.
- Track your performance. Keeping includes robust reporting and analytics so you can see how you're doing and identify areas where you can improve.
A central hub for your customer requests
With Keeping, your team can work faster, smarter, and more efficiently.
- Focus on the important things. Use Keeping to assign emails to team members with a single click. This will save you time and allow you to focus on your business.
- Get organized. Keeping provides you with a central location for all of your customer emails. Stay organized and avoid losing track of important messages.
- Get more profitable. A help desk can increase customer satisfaction, loyalty, and sales by improving your customer service.
Increase employee and customer satisfaction
All the features you need for simple yet robust helpdesk for Gmail.
Collaborate in Gmail
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!
- Collaborate with shared notes
- Stop duplicate work with collision detection
- Assign, prioritize, and track emails
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Get started in minutes
- One home for multiple mailboxes
- Save time with shared templates
Best-in-Class Analytics
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Automate Everything
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.
- Improve team efficiency
- Respond to customers faster
- Nothing slips through the cracks
Connect the Tools you Use
Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.
Learn More
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
Invisible to customers
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is easier to use
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
No lock-in
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
A universe of insights
Check out our resources and stay updated on the latest news and information.
