Founded in 2016 and based in Brooklyn, New York, Keeping is dedicated to providing customers with a tool to manage customer support from inside Gmail.

We decided to develop Keeping out of frustration with existing help desks that were far too complex for most businesses. We instead invented a different approach to managing customer support that works directly inside your mailbox, the world’s first Gmail Support Ticket System.

Our Philosophy

  1. Simple to use

    By removing many of the ‘never used’ features found in traditional help desks, we have created a simple customer support software as an alternative that needs very little training. If you can use email you can use Keeping.

  2. Secure & Private

    Because Keeping is a collaborative Gmail Inbox that works directly inside your Gmail account, you’ll benefit from the same world class security and privacy measures you expect from Google.

  3. Designed for team collaboration

    Customer support should involve everyone in your organization. We have created Keeping™ as an email support software that allows for true collaboration directly within Gmail.

  4. Fair pricing

    Many web help desk providers lure you into using their product with a free trial that become expensive over time. We have a simple and competitive pricing which doesn’t limit you in terms of number of users or volume.

We have been selected to be part of:

Google Developers LaunchpadMicrosoft BizSparkaws activate