The Freshdesk alternative that's made for growing businesses

Are you a small business owner looking for a help desk that's simple, affordable, and built for you? Look no further than Keeping.

Unlike Freshdesk, which is built for big enterprise customers, Keeping is designed exclusively for small businesses. That means it's easy to use, affordable, and packed with features that you need to provide great customer support.


Rated 4.4 /5 on G2

No Credit Card Required

Why Keeping is a great Freshdesk alternative

Keeping is the Freshdesk alternative with every feature you need for one low price.


Keeping keeps your customer support invisible

When a customer sends you an email, they won't know you're using Keeping. They'll just see a friendly email from your support address. No case IDs, no jargon, no confusion.

That's because Keeping is designed to keep your customer support personal. When your team responds to a customer request, they'll be using their own email addresses, so your customers can build relationships with the people who are helping them.

Keeping also keeps your team's email addresses private. That means you can keep your work and personal email addresses separate, and your customers won't be able to see your team's real email addresses.

Keeping works directly inside Gmail

Your team can use Keeping without any training. Keeping is a help desk that works directly inside Gmail, so your team can use it without learning a new tool. They already know how to use Gmail, so they already know how to use Keeping.

That means your team can start using Keeping immediately without downtime or productivity loss.

Keeping also saves you time. Because Keeping is integrated with Gmail, you don't have to switch between different apps to manage your customer support tickets. This means your team can spend less time managing their inbox and more time helping customers.


A quick comparison on price

See how Keeping and Freshdesk compare across every feature and why Keeping is the best Freshdesk alternative for most small businesses.

Works inside Gmail
Invisible to customers
The most popular ready-made plan$20per user/month$49per user/month
Multiple mailboxes
Easy setup & onboarding
Canned replies
No lock in
Advanced analytics + SLAs

Keeping brings help desk features to Gmail

Keeping is easy to use, saves you time, and helps you provide better customer service.

Collaborate in Gmail

Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!

  • Add collaboration to email
  • Stop duplicated work
  • Share the workload

Learn More

Simple & Streamlined

Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.

  • Get started in minutes
  • One home for multiple mailboxes
  • Save time with shared templates

Learn More

Best-in-Class Analytics

Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.

  • Reports by agent, tag, and mailbox
  • Understand how your team can improve
  • Visualize the data over time

Learn More

Automate Everything

Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.

  • Improve team efficiency
  • Respond to customers faster
  • Nothing slips through the cracks

Learn More

Connect the Tools You Use

Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.

Learn More

Work together on customer support, right in Gmail


Made for busy teams

Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.


Try us for free

There's no credit card required to get started. Get set up and connected in less than 10 minutes.

secure and safe

Secure and safe

Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.



per user per month billed monthly

Our most comprehensive plan at a price you can afford.

Our customers love us for a reason

Don’t just take our word for it, see what our customers are saying about us.


Rated 4.4 /5 on G2