Looking for a Help Scout alternative?
See how Keeping gives you a fully featured customer support platform inside Gmail.
Rated 4.7 stars
I love how easy it easy to collaborate with Keeping. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive.
Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies.
Keeping is the simple Help Scout alternative that works inside Gmail
Help Scout is a powerful too built for large dedicated customer support teams. If you have a small growing business, it may be way more than you need.
With Help Scout, your team will need to adopt and learn a complicated new tool. Make sure you require all of the features of Help Scout because you'll be paying for them!
Keeping gives you all of the customer support features you need to manage customer support right inside Gmail. Teams love Keeping because there is no complicated onboarding or new tool to learn.
We've got a full feature breakdown below so you can decide for yourself.
A Comparison
Why Choose Keeping Over Help Scout?
Keeping works inside Google Workspace
Keeping creates a new section inside your Gmail. This allows you to continue to use Gmail for your day-to-day work while having easy access to your customer support inbox.
Help Scout, on the other hand, requires that your entire team adjusts how they use email. This is a big change and you can expect some resistance. What good is an expensive new tool if your team doesn't use it?
Only Keeping lets you share your mailbox from right inside Gmail.
Keeping is more affordable
Help Scout's entry-level Standard plan ($25/user) is still a lot more expensive than Keeping's fully featured Organization Plan ($15/user). With Help Scout, if you want more than 2 shared mailboxes you'll need to upgrade to their expensive Plus plan ($40/mo).
On average, Keeping is about 60% less expensive than Help Scout. And you still get all of the critical features to manage a shared mailbox.
For a 5 person team with 3 mailboxes, you can expect to save nearly $1,500/year with Keeping.
Help Scout locks you in
With Help Scout, your customer support data is locked away inside their platform. You'll need to hire a developer who knows how to use an API if you ever want to switch tools.
Since Keeping works on top of Gmail you always have access to your full customer support history even if you stop using Keeping.
Keeping never holds your customer support ticket data hostage.
Keeping has incredible free support
Ask any of our customers and they'll all say the same thing - we offer amazing support for all of our customers. Take advantage of our free white-glove onboarding and same day support forever.
Need help getting set up? We'll jump in, usually within a few hours, to lend a hand.
Help Scout charges extra for onboarding and only offers real-time support to its enterprise customers.
Demo
See Keeping in Action
Watch what Keeping can do in 3 minutes.
Batteries Included
Keeping is the Help Scout alternative that has every feature you need for one low price.
Easy set up
- Getting started is easy. Create a Keeping mailbox, forward your shared email address or connect with Google, and invite your team members to join. Get going in 3 minutes.
Communicate status
- Know where every support email stands by marking them as Open, Closed or Pending. No more requests slipping through the cracks!
Shared notes
- Easily share notes with your whole team to communicate what needs to be done or how to follow up.
Multiple mailboxes
- Multiple shared G Suite inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
Advanced reporting
- Advanced reporting gives you the data you need to know to measure your team performance. Track first response time, volume of requests, and how each of your team member responds.
Response templates
- Getting the same questions over and over again? Easily save and share canned answers across your entire team with your Knowledge Base. Insert them into your responses with one click in Gmail.
Collision detection
- Avoid duplicate responses and work - Keeping prevents multiple team members from working on the same support request at the same time with advanced collision detection.
Web interface
- Access your Keeping mailbox from any browser or mobile device inside OR outside of Gmail. Your team has a choice of how they use Keeping.
Ready to dive in?Start your free trial today.
Keeping is the affordable alternative to Help Scout and only Keeping works inside Gmail.
Still have Questions?
- How does Keeping work?
- When you sign up for Keeping, you route your support email through Keeping's secure servers. Keeping then sync a copy of each of your support emails to your work account. When you reply, the message will come from your support email address.
- Is Keeping secure?
- Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest. No one can read your emails unless you give them explicit permission to do so. We've been fully audited by Bishop Fox, a leading cybersecurity firm. Feel free to get in touch if you'd like more information here.
- What does the Chrome Extension do?
- When you download and install the Chrome Extension, we add new controls into your Gmail that allow you interact with your support emails like tickets. In order to use Keeping, you'll need to install the Chrome Extension, too.
- Does Keeping work on my mobile phone?
- Yes! You have full access to Keeping and all of its features via our mobile friendly site. You can assign, prioritize, and handle a Keeping ticket from any iPhone or Android device.
- Do I have to use the Chrome browser?
- Yes, right now, Keeping requires that you use our Chrome Extension, which is only compatible with Chrome.
- Does Keeping work with Google Groups?
- Yes! Using Keeping with a Google Group is as simple as adding your unique Keeping email address to your Google Group.
- Do I need a Gmail Account to use Keeping?
- Yes, Keeping works exclusively with Gmail, Google Workspace, and G Suite and requires a Gmail account to work.
- Can I use a Gmail Alias with Keeping?
- Yes! If you use a Gmail Alias as your support or shared mailbox address, you can use a Gmail filter to selectively forward that email to your unique Keeping email address.
