I love how easy it easy to collaborate with Keeping. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive.
Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies.
Help Scout is a powerful too built for large dedicated customer support teams. If you have a small growing business, it may be way more than you need.
With Help Scout, your team will need to adopt and learn a complicated new tool. Make sure you require all of the features of Help Scout because you'll be paying for them!
Keeping gives you all of the customer support features you need to manage customer support right inside Gmail. Teams love Keeping because there is no complicated onboarding or new tool to learn.
We've got a full feature breakdown below so you can decide for yourself.
Keeping creates a new section inside your Gmail. This allows you to continue to use Gmail for your day-to-day work while having easy access to your customer support inbox.
Help Scout, on the other hand, requires that your entire team adjusts how they use email. This is a big change and you can expect some resistance. What good is an expensive new tool if your team doesn't use it?
Only Keeping lets you share your mailbox from right inside Gmail.
Help Scout's entry-level Standard plan ($25/user) is still a lot more expensive than Keeping's fully featured Organization Plan ($15/user). With Help Scout, if you want more than 2 shared mailboxes you'll need to upgrade to their expensive Plus plan ($40/mo).
On average, Keeping is about 60% less expensive than Help Scout. And you still get all of the critical features to manage a shared mailbox.
For a 5 person team with 3 mailboxes, you can expect to save nearly $1,500/year with Keeping.
With Help Scout, your customer support data is locked away inside their platform. You'll need to hire a developer who knows how to use an API if you ever want to switch tools.
Since Keeping works on top of Gmail you always have access to your full customer support history even if you stop using Keeping.
Keeping never holds your customer support ticket data hostage.
Ask any of our customers and they'll all say the same thing - we offer amazing support for all of our customers. Take advantage of our free white-glove onboarding and same day support forever.
Need help getting set up? We'll jump in, usually within a few hours, to lend a hand.
Help Scout charges extra for onboarding and only offers real-time support to its enterprise customers.
Watch what Keeping can do in 3 minutes.
Keeping is the Help Scout alternative that has every feature you need for one low price.
Easy set up