Support your staff and students inside Gmail

Keeping is a helpdesk software for education that centralizes all of your school's or department's IT support requests into a single, easy-to-use platform.


Rated 4.4 /5 on G2

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helpdesk for education

Keeping is trusted by over 2,000+ customers across the world


Resolve school IT issues like a pro

Centralize support requests in Gmail. Let your students and staff use email to submit requests. No complicated web portals or confusing tools.

Automate tasks.  Use Keeping to automatically assign and prioritize tickets to the appropriate team member. Free up IT managers' time so that they can focus on more important tasks.

Resolve issues more quickly. Understand which work tickets are open, pending, or closed. Use SLAs to make sure every student or staff member gets help when they need it.

Improve collaboration. No more forwarding emails, CCs, or cutting-and-pasting into other tools.  See everything in one place and use notes and @mentions to collaborate.

Get insights into support requests. Keeping's advanced reporting and SLAs help you improve as a team. Understand first response time, resolution time, and support volume all in a single pane of glass.

Keeping can reduce ticket resolution times by 50%

See how Keeping can speed up your time to resolution without extra staff or complicated software.

IT Ticketing in Gmail

Adding a help desk to your school no longer means opening an extra browser tab. Manage your school's help desk from your own Gmail account. No external app!

  • Collaborate with shared notes
  • Stop duplicate work with collision detection
  • Assign, prioritize, and track support requests

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Simple & Streamlined

Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.

  • Get started in minutes
  • One home for multiple mailboxes
  • Save time with shared templates

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Best-in-Class Analytics

Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.

  • Reports by agent, tag, and mailbox
  • Understand how your team can improve
  • Visualize the data over time

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Automate Everything

Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.

  • Improve team efficiency
  • Respond to customers faster
  • Nothing slips through the cracks

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Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools.

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What Makes Us Different

Keeping is designed for teams that do more than just customer support.

All the essentials your school IT support staff needs


Made for busy IT staff

Collaborate with your team in real-time — no more forwarding emails and confusion around who is doing what.


Educational discount

Keeping is free to try for 14 days. Contact us about discounted pricing for schools and universities. And yes, we'll issue you an invoice so you can pay via check!

secure and safe

Secure and safe

Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.



per user per month billed annually, with discounts applied.

Everything you need. Contact us for discounted school pricing (yes, we'll invoice you!)