Support your staff and students inside Gmail
Keeping centralizes all of your school's or department's IT support requests into a single, easy-to-use platform. Since it's built on Google Workspace, there's no need for hardware, IT maintenance, or training.
No Credit Card Required
Keeping is trusted by over 2,000+ customers across the world
Resolve school IT issues like a pro
Centralize support requests in Gmail. Let your students and staff use email to submit requests. No complicated web portals or confusing tools.
Automate tasks. Use Keeping to automatically assign and prioritize tickets to the appropriate team member. Free up IT managers' time so that they can focus on more important tasks.
Resolve issues more quickly. Understand which work tickets are open, pending, or closed. Use SLAs to make sure every student or staff member gets help when they need it.
Improve collaboration. No more forwarding emails, CCs, or cutting-and-pasting into other tools. See everything in one place and use notes and @mentions to collaborate.
Get insights into support requests. Keeping's advanced reporting and SLAs help you improve as a team. Understand first response time, resolution time, and support volume all in a single pane of glass.
Keeping can reduce ticket resolution times by 50%
See how Keeping can speed up your time to resolution without extra staff or complicated software.
IT Ticketing in Gmail
Adding a help desk to your school no longer means opening an extra browser tab. Manage your school's help desk from your own Gmail account. No external app!
- Collaborate with shared notes
- Stop duplicate work with collision detection
- Assign, prioritize, and track support requests
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Get started in minutes
- One home for multiple mailboxes
- Save time with shared templates
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.
- Improve team efficiency
- Respond to customers faster
- Nothing slips through the cracks
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
All the essentials your school IT support staff needs
Made for busy IT staff
Collaborate with your team in real-time — no more forwarding emails and confusion around who is doing what.
per user per month billed annually
Everything included. Contact us for discounted school pricing.
A universe of insights
Want to dive deeper? Check out these resources.
- Customer Success
- Customer Success