Supercharge Google Groups with Keeping
Using a Google Group for your shared inbox? It's time to upgrade.
Add Keeping to your Google Group to give it new superpowers. Share private notes, assign and prioritize incoming emails, all without leaving Gmail.
No Credit Card Required
Keeping is trusted by over 2,000+ customers across the world
It's time to upgrade your Google Groups shared inbox
Google Groups was not designed as a shared inbox or customer support tool. It lacks the the features you need to collaborate and manage a collaborative inbox effectively.
With a Google Group, multiple team members may respond to the same customer support request. Embarrassing!
Who's working on what? A Google Group doesn't give you the data you need to see how well your team manages customer requests.
Without features like shared templates or automation, your team will waste time doing repetitive, time-wasting tasks.
Google Groups is not designed with the features your team needs to work together on customer request issues.
Keeping is the missing shared inbox for Google Workspace
Upgrade your Google Group with Keeping, and use Gmail as a customer support tool, shared inbox, or help desk.
Collaborate in Gmail
Keeping lets everyone in your team receive, respond to and assign support emails directly from their own Gmail account. All support emails are organized in a new section of your mailbox and separated from your regular emails.
One home for multiple mailboxes
Juggling multiple Google Groups? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
Stay in sync with private notes
Say goodbye to endless email chains. No more BCCs or forwarding. Keep your team in sync with shared notes. Need a team member's help? Get their attention with an @mention.
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
A universe of insights
Want to dive deeper? Check out these resources.
- Customer Success
- Customer Success