Turn support tickets into sales
Keeping is the eCommerce help desk that turns your shared email account into a fully featured customer support tool.
No Credit Card Required
Keeping is trusted by over 2,000+ customers across the world
A customer support platform in Gmail
See Shopify customer and order info in Gmail. No more switching tabs or logging into multiple tools. Keeping shows your customers' order information right next to their support ticket in Gmail.
Solve support requests quickly and easily. Since Keeping works on top of Gmail, your customers get responses faster. Easily tag and share support tickets.
Automate tasks. Use Keeping to assign and prioritize tickets to the appropriate team member automatically. Free up managers' time to focus on more important tasks.
Improve collaboration. No more forwarding emails, CCs, or cutting and pasting into other tools. See everything in one place and use notes and @mentions to collaborate.
A simple and modern customer support help desk
Keeping is a powerful yet delightfully simple customer support tool for Shopify businesses.
Collaborate in Gmail
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!
- Add collaboration to email
- Stop duplicated work
- Share the workload
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest eCommerce teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Get started in minutes
- One home for multiple mailboxes
- Save time with shared templates
Advanced reporting gives you the data you need to know how your customer support team responds to shoppers. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.
- Improve team efficiency
- Respond to shoppers faster
- Nothing slips through the cracks
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
All the essentials that you and your team needs
Made for busy teams
Collaborate with your team in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
There's no credit card required to get started. Get set up and connected in less than 10 minutes.
per user per month billed annually
Everything included - unlimited mailboxes and tickets.
A universe of insights
Want to dive deeper? Check out these resources.
- Customer Success
- Customer Success