Centralize IT support in Gmail
By using a help desk built into Gmail, IT teams using Keeping can reduce ticket resolution times by over 50%.
Keeping is trusted by over 2,000+ customers across the world
A simple yet powerful IT help desk
Centralize IT support requests in Gmail. Let your staff use email to submit requests. No complicated web portals, extra tabs, or confusing tools.
Automate tasks. Use Keeping to assign and prioritize tickets to the appropriate team member automatically. Free up IT managers' time to focus on more important tasks.
Resolve issues more quickly. Understand which work tickets are open, pending, or closed. Use SLAs to ensure every staff member gets help when needed.
Get insights into support requests. Keeping's advanced reporting and SLAs help you improve as a team. Understand first response time, resolution time, and support volume all in a single pane of glass.
All the features you need to deliver world class IT support
See how Keeping can speed up your time to resolution without extra staff or complicated software.
ITSM in Gmail
Adding a IT help desk to your operation no longer means opening an extra browser tab. Manage your help desk from your own Gmail account. No external app!
- Collaborate on IT tickets in Gmail
- Stop duplicated work
- Share the workload
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest IT teams. There’s no complex software to configure. You’re up and running and supporting your organization in minutes.
- Get started in minutes
- One home for help desk mailboxes
- Save time with shared templates
Advanced reporting gives you the data you need to know how your team resolves support tickets. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your support ticket.
- Improve team efficiency
- Respond faster
- Nothing slips through the cracks
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
ITSM at a price your organization can afford
Made for busy teams
Collaborate with your team in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
Keeping is free to try for 14 days. No credit card required.
per user per month billed annually
All the features you need at a price that scales with you.
A universe of insights
Want to dive deeper? Check out these resources.
- Customer Success
- Customer Success