IT/Tech Support

Centralize IT support in Gmail

Meet the no.1 helpdesk software for IT support. Reduce ticket resolution times by over 50% with Keeping's help desk software for IT.


Rated 4.4 /5 on G2

No Credit Card Required

Helpdesk software for IT support.

Keeping is trusted by over 2,000+ customers across the world


A simple yet powerful IT help desk

Centralize IT support requests in Gmail. Let your staff use email to submit requests. No complicated web portals, extra tabs, or confusing tools.

Automate tasks.  Use Keeping to assign and prioritize tickets to the appropriate team member automatically. Free up IT managers' time to focus on more important tasks.

Resolve issues more quickly. Understand which work tickets are open, pending, or closed. Use SLAs to ensure every staff member gets help when needed.

Get insights into support requests. Keeping's advanced reporting and SLAs help you improve as a team. Understand first response time, resolution time, and support volume all in a single pane of glass.

All the features you need to deliver world class IT support

See how Keeping can speed up your time to resolution without extra staff or complicated software.

ITSM in Gmail

Adding a IT help desk to your operation no longer means opening an extra browser tab. Manage your help desk from your own Gmail account. No external app!

  • Collaborate on IT tickets in Gmail
  • Stop duplicated work
  • Share the workload

Learn More

Simple & Streamlined

Our instant setup and Gmail integration are designed for the busiest IT teams. There’s no complex software to configure. You’re up and running and supporting your organization in minutes.

  • Get started in minutes
  • One home for help desk mailboxes
  • Save time with shared templates

Learn More

Best-in-Class Analytics

Advanced reporting gives you the data you need to know how your team resolves support tickets. Track first response time, resolution time, busiest times, and much more.

  • Reports by agent, tag, and mailbox
  • Understand how your team can improve
  • Visualize the data over time

Learn More

Automate Everything

Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your support ticket.

  • Improve team efficiency
  • Respond faster
  • Nothing slips through the cracks

Learn More


Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools.

Learn More

What Makes Us Different

Keeping is designed for teams that do more than just customer support.

ITSM at a price your organization can afford


Made for busy teams

Collaborate with your team in real-time — no more forwarding emails and confusion around who is doing what.


Try us for free

Keeping is free to try for 14 days. No credit card required.

secure and safe

Secure and safe

Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.



per user per month billed annually

All the features you need at a price that scales with you.