Keeping is the simple Zendesk alternative that works inside Gmail

Zendesk is a powerful tool built for dedicated customer support teams in large enterprises. If you have a growing business, it may be way more than you need.

Keeping gives you all the customer support features you need to manage customer support right inside Gmail. Teams love Keeping because there is no complicated onboarding or new tool to learn.


Rated 4.4 /5 on G2

No Credit Card Required

Why choose Keeping over Zendesk?

Only Keeping lets you share your mailbox from right inside Gmail.


Keeping works inside Google Workspace

Keeping creates a new section inside your Gmail. This allows you to continue to use Gmail for your day-to-day work while having easy access to your customer support inbox.

Zendesk, on the other hand, requires that your entire team adjusts how they use email. This is a big change and you can expect some resistance. What good is an expensive new tool if your team doesn't use it?

Only Keeping lets you share your mailbox from right inside Gmail.

Keeping is more affordable

Zendesk's bare-bones Team plan ($25/user) is still a lot more expensive than Keeping's fully-featured Organization Plan ($17/user). Zendesk's more comparable plan gets expensive quickly, at $69/agent per month.

On average, Keeping is about 60% less expensive than Zendesk. And you still get all of the critical features to manage a shared mailbox.

For a 5 person team, you can expect to save $1,500 /year with Keeping.


A quick comparison on price

See how Keeping and Zendesk compare across every feature and why Keeping is the best Zendesk alternative for most growing businesses.

Works inside Gmail
Unlimited shared inboxes
The most popular ready-made plan$17per user/month$69per user/month
SLAs and custom automations
+$46per user/month
Tags and labels
Advanced reports and business hours
+$46per user/month
Mobile access
Integrations with Shopify, Zendesk, more

Batteries included

Keeping is the Zendesk alternative with every feature you need for one low price.

Collaborate in Gmail

Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!

  • Add collaboration to email
  • Stop duplicated work
  • Share the workload

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Simple & Streamlined

Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.

  • Get started in minutes
  • One home for multiple mailboxes
  • Save time with shared templates

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Best-in-Class Analytics

Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.

  • Reports by agent, tag, and mailbox
  • Understand how your team can improve
  • Visualize the data over time

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Automate Everything

Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.

  • Improve team efficiency
  • Respond to customers faster
  • Nothing slips through the cracks

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Connect the Tools You Use

Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.

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Collaborate on customer support, inside Gmail


Made for busy teams

Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.


Try us for free

There's no credit card required to get started. Get set up and connected in less than 10 minutes.

secure and safe

Secure and safe

Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.



per user per month billed annually

Our most comprehensive plan at a price you can afford.

Our customers love us for a reason

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Rated 4.4 /5 on G2