Looking for an alternative to Zendesk?

Keeping gives you the features you need - right inside your Gmail inbox.

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Zendesk is a complicated tool

that's not right for everyone.

Because Zendesk is made for large corporations and enterprises with thousands of employees, it’s designed with a lot of complicated features that make is hard to use.

Keeping is the help desk and customer support tool for the rest of us. We designed Keeping specifically for teams that do more than just provide customer support.

Are you juggling customer requests with the rest of your job duties? Let us show you how Keeping can help - and why it’s the best Zendesk alternative.

What is Zendesk?

Zendesk is the first tool most people think of when they are looking for a help desk. It's designed for large customer support teams to manage hundreds (or thousands) of support requests a day. That means it has lots of features which make it hard to learn.

Using Zendesk for simple customer support is not always ideal.

Sometimes, less is more. That’s definitely the case when it comes to customer support and help desk tools, anyways.

You need a simple, user-friendly customer support and help desk tool to manage your customer requests. Zendesk is designed with countless features that can overcomplicate your customer support efforts.

These features may benefit big companies with massive customer service departments. But if you are running a small - to medium-sized business, chances are your team does more than just provide customer support. In that case, these complicated features won’t help. That’s because Zendesk was not designed with a team like yours in mind - but Keeping was.

Keeping is an alternative to Zendesk

Zendesk vs Keeping

So how does Keeping stack up against Zendesk?

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Works Inside Gmail

Easy to Setup

Invisible to Customers

Manages Multiple Mailboxes

Response Templates

No Lock In

Automatic Replies

Made for Small Businesses

Reporting / Analytics

Keeping beats Zendesk pricing

Large enterprise customers may not worry about pricing when comparing tools for their business, but startups and small businesses do. We know how important pricing is for customers like you, which is why Keeping was designed with your budget in mind.
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Number of users

Zendesk Pricing*

Keeping Pricing*













*Monthly costs based off of pricing for most popular annual plans

Keeping Logo

Say goodbye to Zendesk's complicated help desk. Say hello to Keeping, a help desk and customer support tool made for small businesses like yours.

Keeping supports multiple mailboxes

Keeping was built for teams that do more than just provide customer support.

Keeping has all of the features you need in a customer support and help desk tool, and none of the features you don’t.

Easy Set Up

Collision Detection

Communicate Status

Shared Notes

Response Templates



Confirmation Receipts

Multiple Mailboxes

Easy to set up

Easy Set Up

Getting started is easy. Create a Keeping mailbox, forward your shared email address or connect with Google, and invite your team members to join. Get going in 3 minutes.

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Don’t take our word for it. See why so many customers use Keeping as an alternative to Zendesk..

More reasons to choose Keeping over Zendesk

Invisible Icon

Keeping is invisible to your customers.

All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.

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It works directly inside Gmail.

Your team has enough work as it is, so they shouldn’t have to add “learning another tool” to their to-do list. That’s why Keeping is designed to work directly in Gmail, where you already spend a good chunk of your day. You won’t need to open another window or program to use Keeping. All you need is your Gmail inbox.

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Your data belongs to you.

Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.

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Keeping is a great Gmelius alternative, too.

We aren’t afraid to say it—we are the best alternative to many other tools, including Gmelius and Zendesk for gmail.

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Get help whenever you need it.

Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”

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Are you still trying to decide between the Keeping and Zendesk?

Let us provide you with the information you need to make the right decision for your business. The Keeping Support Team is here to answer any questions that you might have when comparing Keeping with the Zendesk extension. Drop us a line at support@keeping.com.

See for yourself how Keeping can help

Start your free 14-day trial today. No credit card is required.

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