Customer Success Strategy: 6 Pillars for Success
A customer success strategy is the foundation for delivering a top notch experience to your customer. Start with these 6 principles to build your own customer success strategy.
Month: February 2022
41 Customer Service Terms You Need to Know
If you interact with customers on a daily basis, it’s important you know the words, jargon, and terms to better communicate with your team. Here’s our list of the most important customer service terms, presented in an easy-to-use glossary.
How to Handle Customer Complaints
Although handling customer complaints can seem unpleasant at first, they offer businesses valuable opportunities to improve their service and a chance to spot patterns and trends. A complaint handling procedure can help guide your team with unhappy customers.
What is Proactive Customer Service?
When you proactively reach out to help customers, you will be rewarded with more loyalty, better customer retention and word-of-mouth advocates for your brand. There is no down-side to proactive customer service, except that it takes a little time to implement and requires a culture change in your organization.
Guide to Customer Service Analytics
From mapping your customer’s journey to understanding how they engage with your brand, here’s everything you need to get started with customer service analytics.
3 Essential Customer Service Metrics
You can’t improve something if you don’t measure it. Understand how to calculate Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score for your company.
Customer Service Automation: Best Practices and How to Get Started
Customer service automation creates a better experience for everyone. Your team has more time to focus what’s important, while your customers get the answers they need, faster.
The 7 Types of Customer Service
In order to provide the best level of customer service, companies need to be operating across channels to meet their customers’ needs.