Archive for February 2022

A customer success strategy is the foundation for delivering a top notch experience to your customer. Start with these 6 principles to build your own customer success strategy.

Although handling customer complaints can seem unpleasant at first, they offer businesses valuable opportunities to improve their service and a chance to spot patterns and trends. A complaint handling procedure can help guide your team with unhappy customers.

When you proactively reach out to help customers, you will be rewarded with more loyalty, better customer retention and word-of-mouth advocates for your brand. There is no down-side to proactive customer service, except that it takes a little time to implement and requires a culture change in your organization.

From mapping your customer’s journey to understanding how they engage with your brand, here’s everything you need to get started with customer service analytics.

You can’t improve something if you don’t measure it. Understand how to calculate Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score for your company.

Customer service automation creates a better experience for everyone. Your team has more time to focus what’s important, while your customers get the answers they need, faster.

In order to provide the best level of customer service, companies need to be operating across channels to meet their customers’ needs.