Month: February 2022

How to Handle Customer Complaints

How to Handle Customer Complaints

Although handling customer complaints can seem unpleasant at first, they offer businesses valuable opportunities to improve their service and a chance to spot patterns and trends. A complaint handling procedure can help guide your team with unhappy customers.

What is proactive customer service?

What is Proactive Customer Service?

When you proactively reach out to help customers, you will be rewarded with more loyalty, better customer retention and word-of-mouth advocates for your brand. There is no down-side to proactive customer service, except that it takes a little time to implement and requires a culture change in your organization.