Archive for March 2022
How to Set Up a Help Desk Workflow
A help desk workflow is all the steps that agents must go through in order to successfully resolve customer issues. A well-functioning help desk workflow improves the productivity and efficiency of your team whilst at the same time delivering quality customer service, so everyone’s happy.
Read More7 Shared Mailbox Best Practices That Save Time and Boost Collaboration
Discover absolutely amazing shared mailbox best practices that will help boost collaboration and productivity among your team.
Read MoreWhy is Customer Loyalty Important?
There’s no magic formula to customer loyalty. You have to make sure being one of your customers is worthwhile, and that customers feel like they’re getting value for money. Always make sure your customer is top of mind, and loyalty will naturally follow.
Read MoreHow to Setup Google Groups Collaborative Inbox (+ 7 Better Options)
Google Workspace has a free shared inbox built in called the Google Groups Collaborative Inbox. Here’s how to set it up and evaluate whether it’s the right tool for your team.
Read More6 Types of Customer Loyalty
Did you know there are different types of customer loyalty? Learn how to measure your own customers’ loyalty and what types of programs you can implement to keep them coming back.
Read More14 Customer Service Response Templates
Grab these 14 customer service response templates to deal with tricky customer service issues. We’ve made them easy to copy so you can import them into your own customer service tool.
Read More8 Best Help Desk Metrics to Track
Wondering what help desk metrics you should track to monitor support performance?
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