A help desk workflow is all the steps that agents must go through in order to successfully resolve customer issues. A well-functioning help desk workflow improves the productivity and efficiency of your team whilst at the same time delivering quality customer service, so everyone’s happy.
If you share a customer support mailbox across your team, you’ll want to follow these 7 best practices to keep your team productive, happy, and at the top of their game.
Google Workspace and G Suite do not have a native shared mailbox app built into Gmail. But you can use Google Groups, delegate your mailbox, or use a tool like Keeping to share your Gmail inbox with your team.
There’s no magic formula to customer loyalty. You have to make sure being one of your customers is worthwhile, and that customers feel like they’re getting value for money. Always make sure your customer is top of mind, and loyalty will naturally follow.
Google Workspace has a free shared inbox built in called the Google Groups Collaborative Inbox. Here’s how to set it up and evaluate whether it’s the right tool for your team.
Being able to efficiently share your customer support inbox is critical if you want to deliver excellent customer service. Here are the best shared inbox tools out there.
Did you know there are different types of customer loyalty? Learn how to measure your own customers’ loyalty and what types of programs you can implement to keep them coming back.
Grab these 14 customer service response templates to deal with tricky customer service issues. We’ve made them easy to copy so you can import them into your own customer service tool.
Choosing the right metrics will enable you to understand where you’re doing well, what’s not going so well and what needs to be improved.
