Month: March 2022

How to Set Up Help Desk Workflows

How to Set Up a Help Desk Workflow

A help desk workflow is all the steps that agents must go through in order to successfully resolve customer issues. A well-functioning help desk workflow improves the productivity and efficiency of your team whilst at the same time delivering quality customer service, so everyone’s happy.

Gmail Shared Inbox

How to Setup a Gmail Shared Inbox

Google Workspace and G Suite do not have a native shared mailbox app built into Gmail. But you can use Google Groups, delegate your mailbox, or use a tool like Keeping to share your Gmail inbox with your team.