Archive for April 2022
18 Magic Words for Customer Service
Using these magic words will elevate your customer service so that customers will start to rave about your business. It will turn what could have been a mundane support interaction into a magical moment that your customers will never forget.
Read More5 Handy Help Desk Templates
When used correctly, help desk templates can allow you to get back to your customers more quickly, save agents’ time, and help minimize mistakes. Here are 5 help desk templates to get you started.
Read MoreHow Customer Perception Impacts Your Business (and ways to improve it)
Gaining insight into customer perception doesn’t have to be difficult. You just have to know where to look.
Read More22 Help Desk Interview Questions to Ask Your Candidates
When interviewing for a help desk position, use these help desk interview questions to screen your candidates for technical know-how, communication skills, their customer service abilities, and how well they work in a team.
Read More10 Common Help Desk Problems and Solutions
Help desks in most organizations are extremely busy places. A wide range of issues and problems are normally sent into the help desk and the support team has to find ways of dealing with them. Nevertheless, there are some problems that recur again and again, to the point where you may be tearing your hair…
Read More7 Help Desk Best Practices
Discover how to set up a help desk in your organization. Learn 7 absolutely critical best practices to follow to ensure that your helpdesk is operating smoothly.
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