When you have a customer service mission statement, your business is clear on its goals. You have a standard that you can rally around and use as inspiration to provide superior customer service. See how to develop a mission statement for your own company.
Delivering great customer service isn’t an exact science but it helps to understand you different types of customers. Segmenting your customers into types helps you adjust your approach to handling the different kinds of customer enquiries you may get and helps you make your customers happier.
Your customer service should be a continually improving process so you’re always in step with what your customers want, and will stand out from the competition. Here are 10 ideas to proactively engage with your own customers.
Customer Appreciation Day is an opportunity for your business to generate goodwill and go one step further than simply customer service. Loyal customers who are valued will spend more, return time and time again, and tell their friends about you.
Customer service incentives can help agents feel more engaged and motivated. Here are 10 ideas on how to implement a customer service incentive program in your own company.
When you keep customer service in-house, everyone from your CEO downwards can be involved in helping customers. There’s no need for a dedicated customer service team.
If you’re considering a customer support tool for your service team, look no further than Gmail. It’s a powerful platform that’s nevertheless simple to use and easy to set up.
In today’s market, it’s not enough to simply pay attention to your customers. You have to truly obsess over them in order to maintain a competitive edge and stand out from the crowd.
