Archive for July 2022
Help Desk Escalation Process: 9 Tips for Your Business
Having a help desk escalation procedure in place streamlines your operations and ensures your team is equipped to handle the more complex customer support requests. Customers are assured that your business is able to competently resolve their problems and they feel more satisfied with your brand as a result.
Read MoreProfessionalism in Customer Service
When you treat your customers professionally they are likely to respond in kind. A professional manner in customer service helps your business to build a positive reputation and nurture rewarding relationships with customers.
Read MoreCustomer Service Security: 10 Ways to Improve
Keeping your customers’ data secure is something you should take very seriously. In today’s world, customer service teams just can’t be sure there isn’t a malicious hacker trying to hack their data. When customers are sharing their data with you online, they implicitly expect your business to take care of it.
Read MoreThe Importance of Customer Service Voice
In customer service, service reps are speaking with customers day in, day out. And it’s important to remember that it’s not just about what you say, but how you say it.
Read More11 Inspirational Customer Success Quotes
We’ve gathered together the top Customer Success quotes from 11 leaders in the industry to inspire you.
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