Month: September 2022

Customer Service Glossary - ITSM

What is ITSM ?

ITSM (IT Service Management) is the concept of delivering IT as a service. ITSM is responsible for the end-to-end management of designing, creating, delivering, supporting and managing IT services that enable employees to do their jobs. ITSM means continually improving IT services so they keep pace with the changing needs of the business. 

Customer Service Glossary - ITIL

What is ITIL?

In times when IT and business cannot exist without each other, understanding one of the most popular ITSM framework ITIL is key to meeting your business goals. ITIL serves important benefits and comes in many versions. However, not all parts of this framework will be suitable for you—the pivotal part is knowing what processes your business objectives need.