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    • Automate with workflows

      Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.

      Learn More
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    • View All Features
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      IT/Tech Support

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      People Ops & HR

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      Google Groups for Customer Support
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      Google Groups for Customer Support

      The Guide to Creating an Effective Customer Loyalty Program
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      The Guide to Creating an Effective Customer Loyalty Program

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Archive for January 8, 2023

Help Desk Ticket Categories: A Guide

By Sanjana Sankhyan | January 8, 2023
Help Desk Ticket Categories A Guide

Categorize your help desk queries to ease the job of your customer service agents and ultimately provide excellent customer experiences.

Read More
keeping-white-logo

Keeping is a shared inbox tool that allows you to manage shared inboxes (like support@ and info@) from inside Gmail.

high-performer-spring-2023
stars

Rated 4.4 /5 on G2

Features

Collaborate in Gmail

Simple & Streamlined

Best-in-Class Analytics

Automate Everything

Integrations

Use Cases

Shared Inbox

Customer Support

Help Desk

Google Groups

Multiple Inbox

By Department

Education

People Operations & HR

IT / Tech Support

eCommerce

Finance & Operations

Company

About Us

Pricing

Contact Us

Start Free Trial

Reviews

Resources

Blog

Help Center

Site Status

Security & Privacy

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Keeping vs. Front

Keeping vs. Hiver

Keeping vs. HelpScout

Keeping vs. Zendesk

Keeping vs. Freshdesk

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