Archive for March 2023
How to Improve Customer Experience
Customers who have a great experience with your company are more satisfied and more loyal – it makes the difference between an interaction that is purely transactional and one that creates delight in your customers.
Read MoreHow to Set Up an Internal Helpdesk
An internal helpdesk can be a valuable asset for your brand, providing employees with the support and resources they need to perform their jobs effectively and efficiently.
Read More15 Examples of Empathy Statements for Customer Service
Your agents need all the help they can get when dealing with demanding customers, and empathy statements can help them vastly improve their customer service.
Read MoreArchiving Emails : Everything You Need to Know
Email archiving makes organizing and accessing email data for a business more effective. With an email archiving solution, employees can quickly search for and retrieve important emails, making locating critical information or correspondence easier.
Read MoreHow to Use Google Workspace for Project Management
Wondering how to use Google Workspace for project management? Looking for advice on how to turn your Google Workspace into project management tool?
Read MoreMeasuring Customer Perception: How to Do It
Measuring Customer perception is an important task to understand nearly every aspect of your business. Use customer feedback, online mentions, and NPS scores to understand how your customers perceive your company.
Read More13 Absolutely Critical Customer Service Guidelines to Follow
Are you looking for customer service guidelines to improve your support ops? Wondering what guidelines to follow in your customers service?
Read MoreGoogle Workspace vs Microsoft 365
Users will love the familiarity of Google Workspace and the simplicity of its apps. Power users may be more inclined to go for the advanced features of Microsoft 365, especially those in the enterprise. Microsoft 365’s tools have been an office stalwart for a long time, but Google is rapidly catching up.
Read MoreInbox Zero: Secrets and Tricks
Don’t let your email control you. Using the inbox zero method, you can get back on top of your email and regain more time to devote to other, more rewarding tasks.
Read More5 Fun Customer Service Training Games
Customer service agents don’t spring into being well-trained and capable. It takes dedicated time and effort to ensure your service reps have the necessary skills to enable them to deliver good customer service. Customer service training doesn’t have to cost the earth, either. There are many free customer service training games out there which are…
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