Customers who have a great experience with your company are more satisfied and more loyal – it makes the difference between an interaction that is purely transactional and one that creates delight in your customers.
An internal helpdesk can be a valuable asset for your brand, providing employees with the support and resources they need to perform their jobs effectively and efficiently.
Your agents need all the help they can get when dealing with demanding customers, and empathy statements can help them vastly improve their customer service.
Email archiving makes organizing and accessing email data for a business more effective. With an email archiving solution, employees can quickly search for and retrieve important emails, making locating critical information or correspondence easier.
Google Workspace certainly has project management capabilities, but ultimately is not an end-to-end solution for those who want to manage complex tasks and projects. A great workaround for Google Workspace is taking advantage of third-party integrations that give you the full suite of capabilities for managing projects
Customer perception can impact every aspect of your business. Use customer feedback, online mentions, and NPS scores to understand how your customers perceive your company.
Users will love the familiarity of Google Workspace and the simplicity of its apps. Power users may be more inclined to go for the advanced features of Microsoft 365, especially those in the enterprise. Microsoft 365’s tools have been an office stalwart for a long time, but Google is rapidly catching up.
A Gmail canned response, (or template), is an easy way to automate your email. It’s absolutely essential if you work in customer support – here’s how to set up canned responses in Gmail.
Don’t let your email control you. Using the inbox zero method, you can get back on top of your email and regain more time to devote to other, more rewarding tasks.
