We’re excited to announce that Keeping’s new Advanced Reporting feature is now in Early Access! If you’d like a sneak peek this new feature, drop us a line at support @keeping.com and we’ll hook up your account. Advanced Reporting will be generally available in February.
Better Team Reports
See when your team is busiest and measure response times. Keeping’s Advanced Reports now track how long your customer waits not only for a first reply from your agents, but also how long they wait between replies if the conversation continues.
Individual Agent Metrics
Understand your agents’ performance by tracking how many messages they have in a pending or open status. Also see how many tickets they’ve closed and messages they’ve sent.
Track Tickets by Tag
See your volume of tickets over time and filter by tag, if you like. Keeping’s new “Active Previous Period” metric also helps uncover stale tickets with unresolved issues.
Join Our Early Access Program
Drop us a line at support @keeping.com if you’d like to join our early access program. Advanced Reports will be available to all starting in February, 2022.
Read more: 3 Essential Customer Service Metrics
