Keeping is a Help Desk for Small Business

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Any small business should consider using a help desk to streamline the way support emails are received and responded to. At Keeping we’ve developed a small business help desk that is not only easy to use but integrates fully into the one tool you are already using: Gmail!

Why do you need a small business help desk?

A small business help desk lets employees from a company to collaborate in order to support customers. Most help desks currently offered are external to email and force businesses to move their entire support channel outside of their mailbox even though customers already send out emails.

This is why we created Keeping. A small business help desk that is designed to streamline the issue resolution process by automating many common support activities and that is fully integrated inside your current mailbox.

Keeping is designed to too boost your agent productivity and increase customer satisfaction.

What are the benefits of using a small business help desk software like Keeping?

Once your account is up and running (and it only takes minutes to get started), your help desk will let your team work faster and more efficiently. You’ll be able to assign email to one another, have access to reports, answer repetitive emails in one click. In other words a web help desk will let your business be more streamlined and profitable.

Having the right web help desk is only one important aspect. As a small business, you should make sure your team members understand the underlying principles of providing good customer support. We have created a training guide that you can share within your company that shows the the importance of Customer Service and how to best serve your customers.

Keeping is a leader in Help Desk on G2

"Keeping is a simple but robust ticketing system. Our HR department uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable."

- Rachel G., HR Administrator


The Original Help Desk for Gmail

Founded in 2016

Over 1.6M support messages delivered every month

We love our customers, and they love us!

Everything You Need, Nothing More

Keeping was designed from the ground up for teams that have other work to do besides customer support.

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    Easy Setup
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    Multiple Mailboxes
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    Shared Notes
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    Share the Workload
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    Shared Templates
Easy Setup

Easy Setup

Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.

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Why Other Companies Choose Keeping


Invisible To Your Customers

Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.


Who Needs Another Inbox to Manage?

Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.


We Never Hold Your Data "Hostage"

Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.

Why Now’s The Time To Try Keeping

Super Responsive Support

Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”

Safe and Secure

Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.

14-Day Trial

Keeping is free to try for 14 Days, no credit card required.

Still Have Questions?

Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at

Frequently Asked Questions

How does Keeping work?

Do I need a Gmail Account to use Keeping?

What does the Chrome Extension do?

Does Keeping work with Gmail on my mobile phone?

Do I have to use the Chrome browser?

Which account should I sign up with?

Is Keeping secure?

Is Keeping GDPR compliant?

Does Keeping store my Gmail password?

See for Yourself

Keeping is the fastest, simplest way to keep doing what you’re already doing, better.

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