Any small business should consider using a help desk to streamline the way support emails are received and responded to. At Keeping we’ve developed a small business help desk that is not only easy to use but integrates fully into the one tool you are already using: Gmail!
A small business help desk lets employees from a company to collaborate in order to support customers. Most help desks currently offered are external to email and force businesses to move their entire support channel outside of their mailbox even though customers already send out emails.
This is why we created Keeping. A small business help desk that is designed to streamline the issue resolution process by automating many common support activities and that is fully integrated inside your current mailbox.
Keeping is designed to too boost your agent productivity and increase customer satisfaction.
Once your account is up and running (and it only takes minutes to get started), your help desk will let your team work faster and more efficiently. You’ll be able to assign email to one another, have access to reports, answer repetitive emails in one click. In other words a web help desk will let your business be more streamlined and profitable.
Having the right web help desk is only one important aspect. As a small business, you should make sure your team members understand the underlying principles of providing good customer support. We have created a training guide that you can share within your company that shows the the importance of Customer Service and how to best serve your customers.
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at firstname.lastname@example.org.
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Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free