The first step in improving your customer’s experience is developing a customer service philosophy for your company. A good customer service philosophy should provide a vision and the values to guide your team in their interactions with customers.
Keeping’s new Advanced Reporting gives you deep insight into your email volume and team’s performance. Measure what matters with the data you need to make sure your customers are getting top notch support.
If you deal directly with customers, you’re probably wasting a lot of time by typing the same replies over and over again. Using a canned response Chrome extension can really boost your productivity. Here are 9 great options.