Archive for August 2022

When replies to negative reviews are thoughtful, personalized and constructive, customers are much more likely to forgive you for a bad service experience.

Imagine this: You have a great business going, the sales are going up each day, but one day one your customer support representative fails to help a customer experiencing problems. The customer gets frustrated, and proceeds to create a twitter thread about your poor customer service. It becomes viral and your business comes crashing down…

Removing a negative review may not entirely be in your hands but dealing with it properly is. You can turn a negative review into a customer if you deal with it accurately.