August 2022 | Keeping

5 Gmelius Alternatives to Consider for Customer Support

By Catherine Heath | August 31, 2022

One of the most significant features about Gmelius is its native integration with Gmail, working within a familiar platform to collaborate on emails and deliver better customer support. But Gmelius isn’t the only game in town when you need to integrate with Google Workspace.

9 Ways to Implement a Customer Service Strategy

By Catherine Heath | August 29, 2022

Providing excellent customer service is something every business should strive for. But successfully delivering customer service doesn’t happen by accident or as the result of the efforts of a few individuals. It’s the outcome of a conscious strategy that’s implemented by customer-focused businesses to guide your whole customer service team towards success. 90% of customers…

7 Help Scout Alternatives for Customer-Obsessed Teams

By Catherine Heath | August 29, 2022

Help Scout can be a good option if you’re looking to upgrade your customer support software. It offers live chat, shared inbox, and help center to enhance the service you’re able to offer your customers. However, Help Scout might be too complex if all you’re looking for is a shared inbox to help your customers.

6 SupportBee Alternatives to Try

By Catherine Heath | August 26, 2022

SupportBee may not be the perfect fit for your needs – some find it lacking in key features. Here are some alternatives to try.

What is Customer Service Evaluation? [with examples]

By Catherine Heath | August 25, 2022

Even though the customer service you are currently offering may already hit the mark, there are always areas for improvement. If you are not evaluating your service reps’ performance then you’re missing vital opportunities for growth, and also doing your employees a disservice.

How to Organize Gmail

By Sanjana Sankhyan | August 22, 2022

If your Gmail inbox looks like a messy platter right now and you feel uneasy every time you look at it—we’re here with Gmail organization tips that’ll make your inbox free from clutter.

16 Customer Service Training Ideas for Your Team

By Catherine Heath | August 18, 2022

Choosing the right training program is not easy, but you’ll want to focus on a mixture of hard and soft skills to ensure your agents are well-rounded. These customer service training ideas should help you achieve your goals.

What is the Best HappyFox Alternative for Support Teams?

By Catherine Heath | August 16, 2022

What are the HappyFox alternatives for support teams

Companies who are in the market for help desk software should consider all their options before committing to a single tool. We’ve brought together the best HappyFox alternatives to help you decide which software is right for you.