Archive for August 2022
8 Customer Service Goals to Set for Your Business
Measurable customer service goals can tell you if you’re on track to improving customer service and earning more loyal and satisfied customers.
Read MoreHow to Respond to Negative Reviews
When replies to negative reviews are thoughtful, personalized and constructive, customers are much more likely to forgive you for a bad service experience.
Read MoreBad Customer Service Explained
Imagine this: You have a great business going, the sales are going up each day, but one day one your customer support representative fails to help a customer experiencing problems. The customer gets frustrated, and proceeds to create a twitter thread about your poor customer service. It becomes viral and your business comes crashing down…
Read MoreHow to Remove Bad Reviews Online
Removing a negative review may not entirely be in your hands but dealing with it properly is. You can turn a negative review into a customer if you deal with it accurately.
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