October 2022 | Page 2 of 2

Customer Service Checklist: 21 Best Practices You Need to Follow

By Sanjana Sankhyan | October 5, 2022

How to Build a Customer Service Checklist

A customer service checklist brings productivity and efficiency to your customer service operation. It is the perfect helping hand for your customer service strategy. Read these 21 customer service points you want to check to ensure excellent customer experiences.

What is a Support Ticket?

By Catherine Heath | October 4, 2022

Customer Service Glossary - Support Ticket

Support tickets are a record of a customer communication with a support representative. Learn more about what support tickets are and how to use them properly in your support ticket system.