Archive for October 2022
10 Customer Service Apps for 2023
You can simplify your customer service processes with the help of the right customer service app. These apps will help you respond faster, send reminders of pending support requests, and automate a few mundane tasks.
Read MoreThis is How You Perform a Powerful Customer Service Audit (+ Checklist to Follow)
A customer service audit helps you evaluate the quality of your support. Learn how to perform a customer service audit, and grab a checklist to follow in your organization.
Read More14 Email Productivity Tips That Will Help You Get More Done
Struggling with too many emails? Spending too much time clearing your inbox instead of doing more important things? Check out these email productivity tips that will help you tame your email once and for all.
Read More20 Funny Customer Service Quotes
These funny customer service quotes will hopefully inspire you to do better at your own customer service. If you run a business yourself, then investing in customer service is one of the best decisions you can make.
Read More16 Help Desk Tips You Need To Read
When you’re aware of what needs to be done to make the best of a help desk software, only then your agents can be productive and your customer service levels can go up. Read these help desk tips to deliver excellent customer service using your help desk.
Read MoreTriaging Tickets: How To Create a Triage Workflow
As your business grows, so does the number of support tickets. While it’s a good thing managing too many tickets can be chaotic. With ticket triaging, you can save time and provide excellent customer service. Prepare your own workflow and keep a mix of human and AI for the perfect triage system.
Read MoreHow to Create a Customer Success Playbook (+ 4 FREE Templates)
A customer success playbook gives your CSMs the knowledge they require to add value for your consumers and includes all the tools they need to successfully onboard, develop, and retain customers.
Read MoreWhat is Incident Management?
Incident management is a process of ITSM that focuses on restoring the functioning of your organization’s services to normal service operation. It is the role of the IT service desk to manage incidents which could be anything from a computer with malware to an outage of the organization’s internet.
Read MoreWhat is Gmail Label Sharing and How Can You Use It?
It’s not easy to share labels in Gmail. You’ll need to enable some features in Google Groups or Google Workspace, or use a third party tool.
Read MoreWhat is a Ticket Priority?
Support ticket priority levels help you maximize the potential of your customer service and make your customers feel heard and reassured within a reasonable amount of time.
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