Archive for November 2022
How to Create an Internal Knowledge Base: Example + The Best Software
When your employees can’t resolve an issue independently, they’ll need an internal knowledge base to refer to. An internal knowledge base helps you store your company information to boost employee productivity. To bring the best out of your internal KB, you must create it in the right manner and use the best software.
Read MoreHow to Say No to Customers: 11 Tips + Examples
The big no. It is the one word your customers will not like hearing from you. But sometimes, you just have to refuse service to a customer. By reading a few tips you’ll be able to say no in a way that your customers will not complain about a negative customer experience.
Read More4 Customer Service Case Studies to Inspire You
Customer service case studies help attract new customers to your business by showing them how your company can help them. Instead of simply telling customers what you can do for them, you demonstrate it with storytelling and draw them in.
Read MoreWhat is a Customer Exit Survey and How Can it Help Your Business?
There is no better time to gather feedback than when customers are canceling their subscription. If you can convince these customers to share their thoughts, you’ll be empowered to make positive changes and proactively prevent future customer churn.
Read MoreHow to Hire Customer Service Representatives
Your customer service team is very frequently your business’s only form of direct contact with customers. Whenever customers have a problem, they will get in touch with a customer service rep and hope to have it fixed for them. Not only that, customers expect a positive interaction with a warm and friendly service rep who…
Read MoreHonest Customer Service: How to Deliver It
Your customers don’t like being kept in the dark. Honest customer service is difficult to deliver but equally important. It helps in building brand credibility and forms a connection with your customers. As an organization, you should always aim to deliver customer service that is honest and transparent.
Read More12 Customer Service Stories To Warm Your Heart
Whatever the type of customer service, these incredible moments stick with us. Not only do they attract positive attention for your brand, but they also impact customer retention, loyalty and engagement. Customers love to do business with companies who offer amazing customer service.
Read MoreHow to Create a Customer Service Philosophy
The first step in improving your customer’s experience is developing a customer service philosophy for your company. A good customer service philosophy should provide a vision and the values to guide your team in their interactions with customers.
Read MoreHow to Respond to Price Negotiation
Customers who are new to your product or service may occasionally ask for a price discount during your sales cycle. There are techniques that your sales reps can use to respond to these price negotiations and obtain the best deal for your business.
Read MoreHelp Desk vs Service Desk: What’s the difference?
Do you need a help desk or a service desk? Or maybe you need both? In this guide, we’ll explain the difference between service desk and a help desk, and help you decide which one is best for you.
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