Archive for November 2022
14 Small Business Organization Tools (for 2023)
In this guide, we’re sharing 14 small business organization tools that will power your business, maximize your time, and make your employees (and customers) happier.
Read MoreHelp Desk vs Service Desk: What’s the difference?
Do you need a help desk or a service desk? Or maybe you need both? In this guide, we’ll explain the difference between service desk and a help desk, and help you decide which one is best for you.
Read More11 Ways to Deliver Personable Customer Service
To deliver personable customer service, your agents must act like humans rather than corporate robots. This entails being vulnerable and putting yourself out there, even if customers don’t respond in the exact ways that we would like
Read MoreHow to Respond to a Cancellation Email [with templates]
A great cancellation email can potentially re-engage a customer with your business and win them back. At the very least your customers will appreciate that your business has put effort into ending the relationship and that you care about their feedback.
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