When your employees can’t resolve an issue independently, they’ll need an internal knowledge base to refer to. An internal knowledge base helps you store your company information to boost employee productivity. To bring the best out of your internal KB, you must create it in the right manner and use the best software.
Month: November 2022
Your customer service team is very frequently your business’s only form of direct contact with customers. Whenever customers have a problem, they will get in touch with a customer service rep and hope to have it fixed for them. Not only that, customers expect a positive interaction with a warm and friendly service rep who …
Your customers don’t like being kept in the dark. Honest customer service is difficult to deliver but equally important. It helps in building brand credibility and forms a connection with your customers. As an organization, you should always aim to deliver customer service that is honest and transparent.