When your employees can’t resolve an issue independently, they’ll need an internal knowledge base to refer to. An internal knowledge base helps you store your company information to boost employee productivity. To bring the best out of your internal KB, you must create it in the right manner and use the best software.
The big no. It is the one word your customers will not like hearing from you. But sometimes, you just have to refuse service to a customer. By reading a few tips you’ll be able to say no in a way that your customers will not complain about a negative customer experience.
Customer service case studies help attract new customers to your business by showing them how your company can help them. Instead of simply telling customers what you can do for them, you demonstrate it with storytelling and draw them in.
Depending on your inbox type, there are many ways to configure Gmail so you can access multiple inboxes. Follow the instructions below if you’d like to use Gmail’s free multiple inbox feature. For a more advanced setup, see what Keeping has to offer.
There is no better time to gather feedback than when customers are canceling their subscription. If you can convince these customers to share their thoughts, you’ll be empowered to make positive changes and proactively prevent future customer churn.
Your customer service team is very frequently your business’s only form of direct contact with customers. Whenever customers have a problem, they will get in touch with a customer service rep and hope to have it fixed for them. Not only that, customers expect a positive interaction with a warm and friendly service rep who …
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Your customers don’t like being kept in the dark. Honest customer service is difficult to deliver but equally important. It helps in building brand credibility and forms a connection with your customers. As an organization, you should always aim to deliver customer service that is honest and transparent.
Whatever the type of customer service, these incredible moments stick with us. Not only do they attract positive attention for your brand, but they also impact customer retention, loyalty and engagement. Customers love to do business with companies who offer amazing customer service.
The first step in improving your customer’s experience is developing a customer service philosophy for your company. A good customer service philosophy should provide a vision and the values to guide your team in their interactions with customers.
