How to Say No to Customers: 11 Tips + Examples

How to say no to your customers 11 Tips + Examples

The big no. It is the one word your customers will not like hearing from you. But sometimes, you just have to refuse service to a customer. By reading a few tips you’ll be able to say no in a way that your customers will not complain about a negative customer experience.

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How to Use Multiple Gmail Inboxes – A Guide

How to Use Multiple Inboxes in Gmail

Depending on your inbox type, there are many ways to configure Gmail so you can access multiple inboxes.  Follow the instructions below if you’d like to use Gmail’s free multiple inbox feature.  For a more advanced setup, see what Keeping has to offer.

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How to Hire Customer Service Representatives

How to Hire Exceptional Customer Service Representatives

Your customer service team is very frequently your business’s only form of direct contact with customers. Whenever customers have a problem, they will get in touch with a customer service rep and hope to have it fixed for them. Not only that, customers expect a positive interaction with a warm and friendly service rep who…

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Honest Customer Service: How to Deliver It

Honest Customer Service How to Deliver It

Your customers don’t like being kept in the dark. Honest customer service is difficult to deliver but equally important. It helps in building brand credibility and forms a connection with your customers. As an organization, you should always aim to deliver customer service that is honest and transparent.

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12 Customer Service Stories To Warm Your Heart

12 Customer Service Stories To Warm Your Heart

Whatever the type of customer service, these incredible moments stick with us. Not only do they attract positive attention for your brand, but they also impact customer retention, loyalty and engagement. Customers love to do business with companies who offer amazing customer service.

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How to Create a Customer Service Philosophy

Customer Service Philosphy

The first step in improving your customer’s experience is developing a customer service philosophy for your company. A good customer service philosophy should provide a vision and the values to guide your team in their interactions with customers.

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How to Respond to Price Negotiation

How to Respond to Price Negotiation

Customers who are new to your product or service may occasionally ask for a price discount during your sales cycle. There are techniques that your sales reps can use to respond to these price negotiations and obtain the best deal for your business.

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