5 Gmelius alternatives to consider for customer support

5 Gmelius Alternatives to Consider for Customer Support

One of the most significant features about Gmelius is its native integration with Gmail, working within a familiar platform to collaborate on emails and deliver better customer support. But Gmelius isn't the only game in town when you need to integrate with Google Workspace.

catherine heath

Last updated: August 31, 2022

5 mins read

Many teams rely on email to deliver customer support. It remains a popular method of communication and if you use the right software your emails can be turned into customer support tickets that can be managed in a queue. Email also makes it easier to improve collaboration on customer tickets and keep a written record of interactions between the customer and the business.

However, if businesses are relying on email software alone, they’ll soon experience growing pains as they struggle to support a rising number of customers. Emails start slipping through the cracks and it’s hard to expand your team as traditional email inboxes offer virtually no collaboration features.

That’s why solutions like Gmelius have been developed to add collaborative capabilities to your favorite email client, Gmail. It transforms Gmail from being a one-to-one communication platform into a many-to-many system, with the ability for large teams of agents to manage high volumes of email.

Gmelius isn’t the only solution on the market, however. In this article, we’re going to take a look at the Gmelius alternatives out there.

A complete help desk, inside Gmail?
Keeping turns your Gmail into a fully featured help desk. It's not magic, but it feels magical.

What is Gmelius?

Gmelius is best described as a collaboration hub for Gmail, turning your email inbox into a powerhouse for teamwork. It has all the usual features, such as a shared mailboxes for incoming customer support emails.

Gmelius enables your customer-facing teams to manage group emails like support@ or info@ in a more efficient manner. You can simplify email collaboration by substituting confusing Google Groups, team aliases, and external help desks with a shared inbox manufactured for Gmail.

You can assign emails to other team members, conduct internal conversations on the side of an email, and much more. Gmelius allows you to bring help desk capabilities into Gmail by creating a team inbox. You don’t have to migrate your data or learn another tool. You can turn emails into actionable tickets, update their statuses, and include Gmail labels for further context.

Directly within Gmail, you can visualize shared inboxes with Kanban boards and allocate your team’s tasks by dragging and dropping conversations from one column to another. You can turn emails into task cards, set priorities, add sub-tasks and assign due dates.

Gmelius pricing starts at $7 per agent per month. 

The top 5 alternatives for Gmelius

1. Keeping

The best Gmelius alternative for busy teams

If you’re looking for a Gmelius alternative, you should seriously consider Keeping which is simple shared inbox software for Gmail. Keeping allows you to operate a team sharing an inbox for Gmail and offers a range of collaboration features that work while staying within your email platform.

The best thing about Keeping is that adding customer support to your business no longer means opening an extra browser tab. You can manage your shared inbox directly from your own Gmail account, and no external app is required. If your team are Gmail users, you will understand how to use Keeping.

Keeping allows you to turn a support email into a trackable ticket, assign tickets to team members, open and close requests as you handle them, and add private notes to communicate with team members. No longer suffer from duplicate replies with collision detection that tells you when another agent is working on a ticket.

Keeping saves you time on all levels. Keeping has an instant setup and email templates and there’s no complex software to configure. You’re up and running and supporting customers in minutes, and making efficiency gains by using automated answers and shared templates. Keeping’s analytics tell you how your team is performing and where you might need to make changes.

Keeping pricing starts at $8 per agent per month. 

2. Drag

Drag is another shared inbox tool designed for Gmail that also has boards, and a range of collaboration, productivity, and workflow tools. This Gmelius alternative means you can manage all your work-related tasks directly from Gmail. You can organize work from your inbox by managing your to-do’s, scheduling deadlines, and adding notes on top of email that set reminders for later.

Drag is great if you want a productivity tool for Gmail that packs in lots of features alongside managing your emails with Drag. You can organize and reply to emails across your company, wherever they’re happening and whether that’s at sales@, info@, or carol@. You can reply as yourself, your team, or as the shared inbox address such as sales@ or support@.

You can complete more tasks at a faster pace by assigning emails and tasks to the most appropriate team members. Drag shows you who’s working on what so nothing slips through the cracks. Conduct internal communication by mentioning your team to start a real-time chat with someone to resolve a support ticket. You can chat on any shared emails or tasks.

Drag pricing starts at $0 per agent per month. 

3. Hiver

Hiver is another alternative to Gmelius as a Gmail-based email collaboration platform that gives you the capabilities to manage a shared inbox. You can operate shared email accounts like support@ and info@, assign emails with one click, track the status of emails which are open, pending or closed, work together with team members using Notes, and categorize emails through Tags. Hiver relies heavily on Gmail labels to work.

You can automate email management with Hiver. You automate email by enabling rule-based automation to assign certain emails to particular team members. You can also set up round-robin email assignments among all or specific team members. Even better, you can collaborate with team members by using @mentions to loop in particular agents.

Hiver offers advanced functionality for categorizing and prioritizing emails through adding tags based on the type or priority of emails. You can significantly enhance your team’s potential for finding relevant conversations quicker, prioritize and respond to them, and create a better customer experience. You can automate email tagging by setting up rule-based automations to add tags to emails, as well as creating rules to tag emails that don’t require any action.

Hiver pricing starts at $15 per agent per month. 

4. Front

Front is another Gmelius alternative and is a communication platform for developing meaningful customer relationships. Front makes it easy for your team to give timely, correct, and personal responses at scale, and combines all your customer support channels into one unified inbox. Channels supported include email, SMS, social media, WhatsApp, and more, so you can connect with your customers using their preferred method.

When you’re drafting a response to customers, Front makes it simple to share a draft with another team member so you can collaborate on your replies. Customer information and prior conversations are shown in context with every conversation, which means every teammate is an expert on the customer they’re communicating with. Front also allows you to connect all of your social media accounts.

Front has easily adaptable automations that allow you to assign, categorize and triage messages instantly, so you can consistently adapt to your customers’ evolving requirements. Front also brings email tracking to better understand when your customers read your responses.

Front pricing starts at $19 per agent per month. 

5. Plumm

Plumm is a customer support platform that allows you to unite your customer and team communication for all your SaaS projects. Take advantage of the single shared inbox to manage all your conversations on a central interface. Plumm tells you the story behind each and every customer seeking your assistance.

As an alternative to Gmelius, Plumm is focused on enabling you to support customers through email or their live chat functionality. All live chat messages are centralized in a shared inbox to help you reduce customer churn. You can view all your customer details directly within Plumm, including their email, phone, name and role. Live chats can be easily converted into emails so your customers never miss a message.

Plumm allows you to build an internal FAQs library that resolves customers’ questions instantly, without the intervention of your support team. Assign team members to support tickets to ensure every customer is dealt with promptly.

Plumm pricing starts from $0 per agent per month. 

Wrapping up

One of the most significant features about Gmelius is its native integration with Gmail, working within a familiar platform to collaborate on emails and deliver better customer support. It turns Google Workspace into a customer support powerhouse.

That being said, there is more than one alternative to Gmelius that also works inside Gmail, with Keeping in particular being a strong contender for growing teams. Keeping is a simple solution that provides a help desk and shared mailbox inside Gmail, taking your customer support from chaos to productivity within minutes, providing a great alternative to replace Gmelius.

Keeping has no learning curve and works by making your Gmail inbox much more powerful. Your agents can collaborate effectively on customer support tickets and you can make sure that nothing ever gets missed.

catherine heath

Catherine is a content writer and community builder for creative and ethical companies. She often writes case studies, help documentation and articles about customer support. Her writing has helped businesses to attract curious audiences and transform them into loyal advocates. You can find more of her work at https://awaywithwords.co.

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