Does your team use a shared Gmail inbox for customer support? Gmail isn’t designed with the features you need to effectively manage customer support requests. But this doesn’t mean you need to download an external Gmail support ticket system app to get the help you need.
You already have what you need for seamless customer support. Keeping gives you the power to add help desk features to any Gmail account. Here’s how to collaborate on customer support, right inside Gmail.
We decided to develop Keeping out of frustration with existing help desks that were far too complex for most businesses. We invented a different approach to managing customer support that works directly inside of Gmail.
Adding customer support to your operation no longer means adding extra work. Keeping is a simple trouble ticket system that manages your support workflow from your Gmail inbox. No external app required.
Do you share multiple inboxes with other members of your team? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
Managing customer support requests on your own is challenging. Share the workload by using Keeping to assign requests to individual team members. Keeping can convert every email in your Gmail inbox into an assignable help desk ticket so you can quickly and easily delegate tasks to other members of your team.
Keep track of the status of every support email in your Gmail inbox by marking them as Open, Closed, or Pending. This ensures nothing falls through the cracks and prevents resolved issues from clogging up your inbox.
Don’t waste your time responding to a customer support request that has already been resolved. Keeping is designed with a collision detection feature that will tell you if someone has already resolved or is actively resolving a customer support request. This way, you won’t waste your time duplicating their efforts.
Managing customer support requests involves a number of manual, repetitive tasks. Keeping allows you to save your team time by automating these time-consuming tasks. You can use “if/then” logic to automate task assignment, task prioritization, and the removal of spam and promotional emails from your shared inbox.
See how well your team is managing your customer support requests by pulling custom reports in Keeping. You will have access to important metrics such as the volume of incoming customer support requests and the first response time. Analyze these metrics to make sure your team is exceeding your company’s customer service standards.
Your team needs to be able to communicate and collaborate in order to successfully resolve customer support requests. That’s why Keeping is designed with a feature that allows your team to easily share notes with one another. Use these notes to communicate what needs to be done, follow up on a task, or provide background information on a specific customer support request.
Is your team manually typing out responses to the same questions over and over again? Save them time by creating response templates that can be inserted into emails with one click. This is a great way to minimize the time your team spends responding to frequently asked questions.
Our ticketing system for Gmail was founded in 2016.
Over 1.6 million support emails are delivered via Keeping every month.
We love our customers — and they love us!
Keeping is the best Gmail ticketing system for teams that do more than provide customer support. Don’t take our word for it — start your free trial today. No credit card is required.
How does Keeping work?
Do I need a Gmail Account to use Keeping?
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Can I manage multiple inboxes with Keeping?