Month: June 2022

Help Desk SLAs

What are Help Desk SLAs? 

A help desk SLA (service level agreement) is an official contract between the service provider and the end user describing the level of service to be provided, including quality of service, timeliness of service, and the channels it is to be delivered on. 

Gmail Labels

Get Organized with Gmail Labels

Go from inbox chaos to inbox zero with Gmail labels. Use labels just like you would folders to keep all your emails organized. Here’s how to create, edit, and nest Gmail labels to get your inbox under control.