Read these customer success blogs for actionable advice on how you can improve customer success at your business. They’re all written by thought leaders working on the front lines of customer success.
The goal of any workload management strategy should be to work smarter, not harder. When you appropriately allocate resources across your team, the result is a team that is more productive and happier at work. Use these tools and strategies to work smarter, not harder.
It’s critical to integrate Shopify with your customer support app if you want to increase sales and ensure you’re offering excellent support to each and every customer. Here are 9 apps that make it easy to support your customers.
When you’re holding your head in your hands and wishing you were anywhere else, these customer service memes can help improve your mood and see the funny side of customer service.
A help desk SLA (service level agreement) is an official contract between the service provider and the end user describing the level of service to be provided, including quality of service, timeliness of service, and the channels it is to be delivered on.
Go from inbox chaos to inbox zero with Gmail labels. Use labels just like you would folders to keep all your emails organized. Here’s how to create, edit, and nest Gmail labels to get your inbox under control.
SLA metrics are the way to verify whether your business is on the right track and can be used to report back to customers that the business is fulfilling its promise.
An apology letter is your business’s opportunity to make amends with upset customers and retain them for the future. When customers receive a genuine apology letter from a business, they are much more likely to forgive errors and to do business with them again.
