Do you need a shared mailbox to assist your customers? Keeping is a tool designed just for that. It integrates within your current Gmail or G Suite account and lets you share a mailbox with members of your team.
For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox.
All support emails get organized in a new section of your mailbox and are separated from your regular emails.
Keeping lets you turn your Gmail / G Suite account into a shared mailbox built for teams.
Collaborate on customer support, sales, hiring, and more as a team. Even if your team only has 2 people.
Keeping also lets you assign tickets to other team members so that everyone knows which support email they are responsible for and nothing is left unanswered.
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
How does Keeping work?
Do I need a Gmail Account to use Keeping?
What does the Chrome Extension do?
Does Keeping work with Gmail on my mobile phone?
Do I have to use the Chrome browser?
Which account should I sign up with?
Is Keeping secure?
Is Keeping GDPR compliant?
Does Keeping store my Gmail password?
Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free