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Keeping
Log InStart Free in Gmail

Designed forGmail

Turn Google Workspace Into Your Team’s Help Desk

Route, assign, and resolve customer emails without ever leaving Gmail—no extra logins or training required.

Sign Up With GoogleG2 High Performer — Keeping is rated 4.5 out of 5

No Credit Card Required

A customer email open in Gmail with Keeping's shared mailboxes on the left and the ticket's assignee, priority and status on the right

  • One-click install

    Install a Chrome extension and get it running in 2 mins.

  • Unlimited shared inboxes

    Multiple inboxes, all within Gmail. Without charging extra!

  • SOC2 compliance

    Your data stays secure with industry-standard protection.

Problem

Gmail Alone Isn’t Enough to Manage Customer Emails Effectively

Without a help desk, emails get lost, responses slow down, and customer support becomes chaotic.

A busy Gmail inbox where nobody can tell which customer emails have been answered

I already answered that inquiry, please have a look :)

Who is working on this? The customer is waiting on a reply.

Oh sorry, I didn’t see that ticket!

How it Works

Keeping Transforms Gmail Into a Powerful Help Desk With Assignment and Tracking

“Keeping has been a game-changer for our team! No more stepping on each other’s toes or wondering who’s handling what—everything stays organized right in Gmail.”

Lisa T., Manager at Goal Grass

Easy Assignment

Ensure every request is assigned, tracked, and resolved with tools for team email accountability.

  • Seamless email tracking and assignment.
  • Easy workload distribution.
  • Clear task ownership.
Sign Up With Google

No Credit Card Required

Assigning a customer email to a teammate from inside Gmail

Shared Inbox

Streamline your workflow with a centralized email management system where no email gets lost.

Sign Up With Google

No Credit Card Required

A shared support@ mailbox open inside Gmail with Keeping
  • A Keeping alert showing a teammate is already replying to an email

    No more double replies

    Prevent overlap and see when a teammate has already started responding.

  • An internal note on a conversation in Gmail

    Leave notes for your team

    Keep conversations focused and efficient by adding internal notes.

  • An automatic confirmation email sent to a customer

    Send confirmation emails

    Acknowledge customer requests instantly & keep your customers informed effortlessly.

  • Choosing a saved reply template inside Gmail

    Reply faster with templates

    Save time with easy-to-use customer email tools that let you create templates for quick, consistent responses.

  • Custom tags applied to conversations in a shared inbox

    Stay organized with tags

    Categorize emails with custom tags to prioritize tasks and find what you need instantly.

  • A Keeping report showing first response and resolution times

    Measure efficiency with analytics

    Track email bottlenecks & response times to identify inefficiencies and improve your support team's performance.

Testimonials

Trusted By Thousands of Businesses Worldwide

G2 High Performer 2025

  • “Keeping has completely transformed our internal help desk. We can now stay on top of every request.”

    Delivery.com

  • “Keeping is the perfect help desk for our team. It really helps our team stay organized without leaving Gmail!”

    La-Z-Boy

  • “With Keeping, our HR team finally has a simple help desk for inbound requests. We reduced context switching in emails.”

    Revel

You’re 2 Clicks Away From Transforming Your Gmail Into A Help Desk

Set up in minutes, assign emails, track conversations, and streamline support—all without leaving Gmail.

Sign Up With Google

No Credit Card Required

  • Instant Setup

    Install with a single click and start tracking and assigning emails

  • Play in the Sandbox

    Use our test mailbox to explore Keeping without connecting your shared inbox.

  • Enterprise-Grade Security

    Your data is protected with SOC2 compliance