Keeping is the affordable Gmelius alternative
Keeping and Gmelius both work on top of Gmail. But Gmelius has repositioned itself around an AI email assistant - its entry plan doesn’t even include shared inboxes anymore. To actually share a mailbox with your team, you’ll pay $25–33 per user per month, with monthly conversation caps on top.
Rated 4.5 /5 on G2
No Credit Card Required
Why choose Keeping over Gmelius
Gmelius has repositioned itself around an AI email assistant, and its entry plan no longer includes shared inboxes at all. Pick Keeping if you want a full shared inbox in Gmail for one simple per-user price, with no monthly conversation caps and no capped automation runs.
Easy set up
Create a Keeping mailbox, forward your shared email address or connect with Google, and invite your team.
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Communicate status
Know where every support email stands by marking them as Open, Closed or Pending. No more requests slipping.
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Shared notes
Easily share notes with your whole team to communicate what needs to be done or how to follow up.
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Multiple mailboxes
Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
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Advanced reporting
Advanced reporting gives you the data you need to know to measure your team’s performance.
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Response templates
Getting the same questions over and over again? Easily save and share canned answers across your team.
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Collision detection
Keeping prevents multiple team members from working on the same support request at the same time.
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Confirmation receipts
Let your customers know you're listening with an automatic reply - customizable by mailbox.
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Keeping is more affordable
Gmelius’s $19 entry plan ("Meli") is a personal AI assistant - it doesn’t include shared inboxes, shared labels, templates, or notes. The real floor for a support team is the Growth plan at $25/user/month billed annually ($33 monthly). And Gmelius meters your usage: Growth caps you at 10,000 conversations a month, with caps on automation runs too.
Keeping’s most comprehensive plan gives you unlimited shared mailboxes and unlimited workflows - and Keeping never charges you by conversation volume.
For a 5 person team, you can expect to save hundreds per year with Keeping - and you’ll never get a surprise upgrade because your inbox got busy.
Keeping is easier to use
Keeping was built from the ground up for one job: managing a shared inbox in Gmail. Gmelius reviewers consistently mention a steep learning curve - automation setup, team training, Kanban boards, and an ever-changing lineup of AI assistants.
Most teams are up and running with Keeping in around 15 minutes, and there’s no browser extension slowing your Gmail down.
Keeping’s streamlined design is optimized for growing businesses.
A quick comparison on price
See how Keeping and Gmelius compare across every feature and why Keeping is the best Gmelius alternative for most small businesses.
| Features |  | Gmelius |
|---|---|---|
| Shared inboxes | Yes | Not on entry plan; only on Growth ($33/mo/user) |
| Works inside Gmail | Yes | Yes |
| Conversation limits | None | Yes |
| Unlimited workflows | Yes | Capped automation runs |
| SLAs & analytics | Yes | Growth plan and up |
| Free trial | 14 Days | 7 Days |
| Shopify, Salesforce & HubSpot integrations | Yes | Pro Plan Only ($50/user/month) |
| Pricing | $14per user/month | $33/user/month (Growth) |
The Gmelius alternative your team will love
No compromises. All the features you need to manage customer support from inside Gmail.
Collaborate in Gmail
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!
- Add collaboration to email
- Stop duplicated work
- Share the workload
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Get started in minutes
- One home for multiple mailboxes
- Save time with shared templates
Best-in-Class Analytics
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Automate Everything
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.
- Improve team efficiency
- Respond to customers faster
- Nothing slips through the cracks
Connect the Tools You Use
Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.
Learn More about Connect the Tools You Use
All the essentials that you and your team needs
Made for busy teams
Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
There's no credit card required to get started. Get set up and connected in less than 10 minutes.
Secure and safe
Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Advanced
$24
per user per month
billed annually
Our most comprehensive plan at a price you can afford.
See What's IncludedOur customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
“It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
“Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
“At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
“I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
“Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection.”