Google Groups are a great addition to Gmail but are not suited to managing customer support. Many of our customers use Keeping as a replacement for an inbox that is being shared with Google Groups.
The #1 reason our customers decide to switch to Keeping from Google Groups is to make sure everyone has access to every messages exchanged.
With Groups email sent to your group email address get dispatched to everyone in your team but when a team member replies his or her response will not get shared with the rest of the team.
Multiple people can end up replying to the same message and it become a mess to track who responded, especially if you use groups as a ticketing solution.
Groups are sufficient to broadcast emails (i.e if you use Groups as a distribution list) but are not ideal if you need people to collaborate.
If you are using a Google Group as your support address, it's easy to transition to Keeping. Simply add your unique Keeping email address to the Google Group, or switch your group to an alias and you are set!
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
How does Keeping work?
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Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free