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- Collaborate in Gmail
  Manage your shared infobox from your own Gmail account. No external app required.
- Simple & Streamlined
  With no complex software to configure, you are up and running in minutes.
- Automate Everything
  Let workflows handle repetitive tasks. Automatically assign emails, set priority and tags, or change the status.
- Best-in-Class Analytics
  Detailed support metrics track your team performance. Get insights that help your improve as a team.
- Integrations
  Connect Keeping to your other tools, like Shopify, Zapier, or Hubspot.
Automate with workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
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- Shared Inbox
  Manage shared inboxes like support@ and info@ from inside your Gmail account.
- Help Desk
  Turn emails into support tickets that you can track, assign, and prioritize.
- Multiple Inboxes
  Create a unified inbox for all of your shared Gmail mailboxes.
- Customer Support
  Organize your email support channel without the clutter and confusion of a tool like Zendesk.
- Google Groups
  Keeping gives your Google Group new superpowers. Share private notes, assign and prioritize incoming emails.
- Gmail Templates
  Share your Gmail templates with your team to answer your repetitive questions more quickly.
By Department
- IT/Tech SupportSupport diagnosing hardware and software and solving technical problems.
- People Ops & HRFocuses on employee and leadership management including legal and structural aspects.
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  Tips on delighting your customers and delivering exceptional customer service.
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  See how Keeping stacks up to other shared inbox tools.
- About Us
  Because the world doesn't need another Zendesk.
- Help Center
  Everything you need to know to get started with Keeping.
Featured Blog
- The Ultimate Gmail Productivity Guide (2026)
- Customer Service Email Templates: 30 Copy-Paste Examples (2026)
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Posts tagged “best help desk software”

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Product Updates

Keeping Recognized as One of the Best Help Desk Software Solutions By Leading Business Software Directory

Keeping is a shared inbox tool that allows you to manage shared inboxes (like support@ and info@) from inside Gmail.

Rated 4.5 /5 on G2

Features

Collaborate in Gmail
Simple & Streamlined
Best-in-Class Analytics
Automate Everything
Integrations

Use Cases

Shared Inbox
Customer Support
Help Desk
Google Groups
Multiple Inbox

By Department

Education
People Operations & HR
IT / Tech Support
eCommerce
Finance & Operations

Company

About Us
Pricing
Contact Us
Book a Demo
Reviews (opens in new tab)
Capterra reviews (opens in new tab)
Chrome Web Store (opens in new tab)

Resources

Blog
Help Center (opens in new tab)
Site Status (opens in new tab)
Security & Privacy (opens in new tab)

Compare

Keeping vs. Front
Keeping vs. Hiver
Keeping vs. HelpScout
Keeping vs. Zendesk
Keeping vs. Freshdesk
Keeping vs. Drag
Keeping vs. Gmelius
Keeping vs. Missive
Keeping vs. Zoho Desk
Keeping vs. Google Groups

support@keeping.com

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