Collaborate in Gmail
Collaboration without collisions
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app required.
No Credit Card Required
2000+ Companies Trust Keeping to Power Their Shared Inbox
Collaborate in email
Keeping lets your team receive, respond to, and assign support emails directly from their Gmail account. All support emails are organized in a new section of your Gmail and separated from your regular emails.
Stop duplicate work
Avoid duplicate responses and work - Keeping prevents multiple team members from simultaneously working on the same support request with advanced collision detection — no more embarrassing double replies.
Share the workload
Create accountability and share the workload by assigning requests to individual team members. Keeping helps teams stay organized and on track. Use round-robin ticket assignments to distribute work evenly.
Know when it's done
Know where every support email stands by marking them as Open, Closed, or Pending. Every email is automatically reopened when your customer replies. No more requests slipping through the cracks!
Collaborate with shared drafts
Got a tricky reply? Get the help and feedback you need before you hit send. Share an email draft with your team with a single click. Shared drafts make it easy for your best performers to guide and mentor others.
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
Invisible to customers
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is easier to use
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
No lock-in
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
Take control of your shared inbox
Made for busy teams
Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
There's no credit card required to get started. Get set up and connected in less than 10 minutes.
Secure and safe
Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Essentials
$14
per user per month
billed annually
Transform your Gmail into a powerful help desk with an unbeatable price.
See What's IncludedOur customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
Lee D. - Technology Coordinator “Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
Lisa P. - HR Manager “I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
Jennifer B. - Human Resource Director "Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
Fred D. - COO “Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
Jordan P. - Marketing Director “At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
Marcelo G. - Director, University “It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
Natasha H. - Director, IT “Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Ravi R. - Chief Product Officer “Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
Matthew D. - IT Manager