Link Gmail tickets to Asana tasks
Keeping’s Asana integration puts Asana in the Gmail sidebar. Link a support ticket to the task that tracks it, or create a new task from the email, and see where that task stands before you reply.
What the Asana integration does
Some emails need more than a reply. A bug report goes to engineering, a laptop repair goes to IT, a feature request goes on the roadmap. Keeping turns your shared Gmail inbox into a help desk, and the Asana integration connects each of those tickets to the Asana task where the work actually happens.
From any ticket in Gmail you can search your Asana workspace and link an existing task, or create a new task in the project of your choice. Keeping shows the linked task’s name and status on the ticket, and adds a comment to the task in Asana that links back to the conversation. Support stays in Gmail, the work stays in Asana, and each side can find the other in one click.
Keep support and projects aligned
Link each customer email to the Asana task that tracks the work. Support can see where the work stands, and the team doing it can open the conversation from Asana, so nobody has to ask for an update.
Find tasks without leaving your inbox
Search your Asana workspace from the Keeping sidebar in Gmail and attach the right task in two clicks. No switching tabs, no copying links between apps.
Turn emails into action items
When a request needs work from another team, create the Asana task from the ticket, in the project where that team already works. The task is linked to the email the moment you save it.
Close the loop from Asana
Keeping comments on every linked task with a link back to the ticket, so whoever picks up the work can read the customer’s own words instead of a summary.
See it in Gmail
What the integration looks like in the Keeping sidebar and in Asana, in screenshots from the product.
Turn an email into an Asana task
Open the Asana section in the Keeping sidebar, choose Add New, pick the workspace and project, give the task a name and a description, and save. Keeping links the new task to the ticket straight away.
- Keeping remembers the last workspace and project you used
- Set the assignee, due date and section in Asana
- The email itself stays in Keeping; the task gets what you write
Link a ticket to a task that already exists
Search the selected workspace by keyword and click the link icon next to the right result.
- Link more than one task to a ticket
- Link one task to every ticket about the same issue
- Search uses Asana’s task search, available on paid Asana plans
See the task’s status before you reply
Every linked task shows on the ticket with its name, whether it is complete, and a link that opens it in Asana. Keeping reads it from Asana rather than keeping its own copy.
- The Asana section opens by itself on tickets with linked tasks
- Answer “any update?” emails without chasing a teammate
- Unlink a task in one click; nothing changes in Asana
A link back to the conversation
When you link or create a task, Keeping adds a comment to it, “Linked to Keeping Ticket ID”, with a link to a read-only view of the ticket.
- Added for tasks you link and tasks you create
- Email replies, notes and attachments stay in Keeping
- Completing the task in Asana doesn’t close the ticket
How to connect Asana to Keeping
Setup takes about a minute. Each teammate connects their own Asana account, so Keeping only ever sees the workspaces, projects and tasks that person can already open in Asana.
- Step 1: Open Integrations. In the Keeping web app, choose Integrations from the left-hand menu.
- Step 2: Add Asana. Click Add Integration on the Asana card, sign in to Asana and allow Keeping access. The card then shows Connected.
- Step 3: Open a ticket in Gmail. An Asana section appears in the Keeping sidebar on every ticket, for each teammate who has connected.
- Step 4: Link or create a task. Click Link to Task, then search for an existing task or choose Add New.
Ways teams use Keeping with Asana
The integration does one job, connecting a ticket to a task, and it fits any team that answers email and tracks work in Asana.
Send bug reports to engineering
A customer reports a bug by email. Create a task in the engineering project with the steps to reproduce, and check its status on the ticket before you tell the customer it’s fixed.
Customer support in GmailTrack IT requests that take more than a reply
A broken laptop or an access request needs hands-on work. Log it as a task in the IT team’s project, and keep the employee’s email and the task tied together until it’s done.
IT help desk in GmailGroup duplicate reports under one task
When ten customers write in about the same problem, link every ticket to the one Asana task. The team fixing it sees how many people are affected, and support knows which conversations to update.
Collaborate in GmailHand feature requests to the roadmap
Link a customer’s request to the roadmap task it belongs to. Product can open the read-only conversation from Asana, and support can find every customer who asked when the work ships.
Help desk for Gmail
Asana integration FAQ
Which Keeping plans include the Asana integration?
Integrations, Asana included, are part of the Advanced and HIPAA plans. The Essentials plan doesn’t include integrations. Compare what each plan includes on our pricing page.
Does every teammate need to connect Asana?
Yes. Each agent connects their own Asana account from the Integrations page, and the Asana section only appears in the sidebar for agents who have connected. Any agent can connect; it doesn’t need an admin.
What can Keeping see in my Asana account?
Only what you can already see. Keeping works with the workspaces, projects and tasks your own Asana account can reach, one workspace at a time, and it only writes to Asana when you link or create a task.
Does searching for Asana tasks need a paid Asana plan?
Searching uses Asana’s task search, which Asana offers on its paid plans. On a free Asana workspace, Keeping shows “Search requires a premium Asana plan”, and you can still create new tasks from Keeping.
Can I link one Asana task to several tickets?
Yes. Link the same task to every ticket about the same issue, and link more than one task to a single ticket when an email needs work from two teams.
Do changes in Asana update the ticket?
No. The ticket shows the task’s current name and status whenever you open it, but completing or editing a task in Asana doesn’t close, reopen or change the ticket, and nothing from the email is copied into Asana except the link back to it.
What happens when I unlink a task?
Keeping removes the link from the ticket after you confirm. Nothing is deleted in Asana; the task and the comment Keeping added stay where they are.
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Rated 4.5 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
Lisa P. - HR Manager “I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
Jennifer B. - Human Resource Director “Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
Lee D. - Technology Coordinator "Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
Fred D. - COO “Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
Jordan P. - Marketing Director “It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
Natasha H. - Director, IT “Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Ravi R. - Chief Product Officer “Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
Matthew D. - IT Manager “At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
Marcelo G. - Director, University