Link Gmail tickets to Linear issues
Keeping’s Linear integration puts Linear in the Gmail sidebar. Link a support ticket to the issue that tracks it, or create a new issue from the email, and see its status before you reply.
What the Linear integration does
Customers report bugs and ask for features by email, but your product team plans its work in Linear. Keeping turns your shared Gmail inbox into a help desk, and the Linear integration connects each of those tickets to the Linear issue where the work happens.
From any ticket in Gmail you can search Linear and link an existing issue, or create a new issue for the team of your choice. Keeping shows the issue’s identifier, title and status on the ticket, and adds a Keeping Ticket link to the issue in Linear. Support stays in Gmail, product stays in Linear, and each side can find the other in one click.
Keep support and product in sync
Link each customer email to the Linear issue that tracks the work. Support can see where the issue stands, and the engineer working on it can open the conversation from Linear, so nobody has to ask for context.
Find issues without switching tabs
Search Linear by an issue’s title or description from the Keeping sidebar and attach the right one to the ticket in two clicks.
Turn customer feedback into issues
When a bug report or feature request comes in, create the Linear issue from the ticket, for the team that owns the work. The issue is linked to the email the moment you save it.
Give every issue its context
Each linked issue carries a Keeping Ticket link back to the conversation, so the engineer who picks it up can read what the customer actually wrote.
See it in Gmail
What the integration looks like in the Keeping sidebar and in Linear, in screenshots from the product.
Turn an email into a Linear issue
Open the Linear section in the Keeping sidebar, choose Add New, pick the team, give the issue a name and a description, and save. Keeping links the new issue to the ticket straight away.
- Choose any team your Linear account belongs to
- Set the project, assignee, priority and labels in Linear
- The email itself stays in Keeping; the issue gets what you write
Link a ticket to an issue that already exists
Search by words in the issue’s title or description and click the link icon next to the right result.
- Link more than one issue to a ticket
- Link one issue to every ticket about the same bug
- Each agent searches with their own Linear account
See the issue’s status before you reply
Every linked issue shows on the ticket with its identifier, its title and its current status, and the identifier opens the issue in Linear. Keeping reads it from Linear rather than keeping its own copy.
- The Linear section opens by itself on tickets with linked issues
- Answer “any news?” emails without pinging an engineer
- Unlink an issue in one click; nothing changes in Linear
A link back to the conversation
When you link or create an issue, Keeping adds a Keeping Ticket link to it that opens a read-only view of the conversation.
- Added for issues you link and issues you create
- Email replies, notes and attachments stay in Keeping
- Completing the issue in Linear doesn’t close the ticket
How to connect Linear to Keeping
Setup takes about a minute. Each teammate connects their own Linear account, so Keeping only ever sees the teams and issues that person can already open in Linear.
- Step 1: Open Integrations. In the Keeping web app, choose Integrations from the left-hand menu.
- Step 2: Add Linear. Click Add Integration on the Linear card, sign in to Linear and allow Keeping access.
- Step 3: Open a ticket in Gmail. A Linear section appears in the Keeping sidebar on every ticket, for each teammate who has connected.
- Step 4: Link or create an issue. Click Link To Task, then search for an existing issue or choose Add New.
Ways teams use Keeping with Linear
The integration does one job, connecting a ticket to an issue, and it fits any product team that hears from customers by email.
Send bug reports to engineering
A customer reports a bug by email. Create an issue for the team that owns the code, and check its status on the ticket before you tell the customer it’s fixed.
Customer support in GmailGroup duplicate reports under one issue
When several customers hit the same problem, link every ticket to the one Linear issue. Engineering sees the conversations behind it, and support knows who to write back to.
Collaborate in GmailHand feature requests to product
Link a customer’s request to the issue that tracks it. When it ships, support can find every ticket that asked for it and close the loop.
Help desk for GmailAnswer status questions from the inbox
When a customer asks for an update, the linked issue’s status is already on the ticket. Reply with a real answer instead of a promise to find out.
Simple and streamlined
Linear integration FAQ
Which Keeping plans include the Linear integration?
Integrations, Linear included, are part of the Advanced and HIPAA plans. The Essentials plan doesn’t include integrations. Compare what each plan includes on our pricing page.
Does every teammate need to connect Linear?
Yes. Each agent connects their own Linear account from the Integrations page, and the Linear section only appears in the sidebar for agents who have connected. Any agent can connect; it doesn’t need an admin.
What can I set when I create a Linear issue?
The team, the issue’s name and its description. Set the project, assignee, priority, labels and cycle in Linear once the issue exists.
Can I link one Linear issue to several tickets?
Yes. Link the same issue to every ticket about the same bug, and link more than one issue to a single ticket when an email needs two pieces of work.
Do changes in Linear update the ticket?
No. The ticket shows the issue’s current title and status whenever you open it, but completing or editing an issue in Linear doesn’t close, reopen or change the ticket.
What happens when I unlink an issue?
Keeping removes the link from the ticket after you confirm. Nothing changes in Linear; the issue and its Keeping Ticket link stay where they are.
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Rated 4.5 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
Lisa P. - HR Manager “I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
Jennifer B. - Human Resource Director “Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
Lee D. - Technology Coordinator "Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
Fred D. - COO “Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
Jordan P. - Marketing Director “It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
Natasha H. - Director, IT “Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Ravi R. - Chief Product Officer “Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
Matthew D. - IT Manager “At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
Marcelo G. - Director, University