Choosing a help desk solution for your team can be complicated. If you are busy juggling important customer requests with the rest of your job, then read on, because we built Keeping for you.
If you answer yes to any of these statements, you should consider using using a help desk such as Keeping to better manage the way you handle customer support.
With so many help desk options today, it’s hard to decide which one to use.
Although the growing availability of web-based help desk has made the purchase decision a little less risky, you still don’t want to end up with a the wrong solution that you’ll need to change in a few months.
Here are 5 criteria that will help you in your decision to select the right provider.
More features do not mean that your help desk software will be better.
Make a quick assessment of what is it that you need to achieve. For the majority of businesses the ability to collaborate over email and assign support emails to one another is all that is required and it should be achieved in the simplest manner. There is no need to sign up to a more complex product that will take you longer to setup, require more resources to train your staff and cost you more.
Once you know exactly what you are looking for, you can easily weed out the options that don’t meet your criteria. Here is a list of all of our features.
In many cases, your help desk provider will be routing email back and forth. These emails may contain sensitive information. For this reason, you should make sure that your provider offers the appropriate security measures. Keeping is built on top of Google's infrastructure, you will benefit from the same level of security and reliability that you are used to when using Gmail.
If you know how to send an email in Gmail, then you already know how to use Keeping. Through our Chrome extension, we provide some extra features on top of Gmail that are intuitive and easy-to-use. There's no complicated onboarding and most teams are up in running in less than an hour.
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 30 Days, no credit card required.
How does Keeping work?
Do I need a Gmail Account to use Keeping?
What does the Chrome Extension do?
Does Keeping work with Gmail on my mobile phone?
Do I have to use the Chrome browser?
Which account should I sign up with?
Is Keeping secure?
Is Keeping GDPR compliant?
Does Keeping store my Gmail password?
Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free