How To Choose a Help Desk

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Choosing a help desk solution for your team can be complicated. If you are busy juggling important customer requests with the rest of your job, then read on, because we built Keeping for you.

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When is it time to consider a tool like Keeping?

If you answer yes to any of these statements, you should consider using using a help desk such as Keeping to better manage the way you handle customer support.

  1. You have more than one person in your team responding to email support messages.
  2. Your business is growing and you are having trouble keeping up with email support messages.
  3. You want to know how your team is performing in customer support.
  4. Your current customer support process feels unorganized and scattered.
  5. Customers are showing frustration when contacting your business.

Things to consider when choosing a help desk

With so many help desk options today, it’s hard to decide which one to use.

Although the growing availability of web-based help desk has made the purchase decision a little less risky, you still don’t want to end up with a the wrong solution that you’ll need to change in a few months.

Here are 5 criteria that will help you in your decision to select the right provider.

What features do you really need?

More features do not mean that your help desk software will be better. Keeping gives you all the features you need without the complication of a tool like Zendesk.

Make a quick assessment of what is it that you need to achieve. For the majority of businesses the ability to collaborate over email and assign support emails to one another is all that is required and it should be achieved in the simplest manner. There is no need to sign up to a more complex product that will take you longer to setup, require more resources to train your staff and cost you more.

Once you know exactly what you are looking for, you can easily weed out the options that don’t meet your criteria. Here is a list of all of our features.


In many cases, your help desk provider will be routing email back and forth. These emails may contain sensitive information. For this reason, you should make sure that your provider offers the appropriate security measures. Keeping is built on top of Google's infrastructure, you will benefit from the same level of security and reliability that you are used to when using Gmail.


If you know how to send an email in Gmail, then you already know how to use Keeping. Through our Chrome extension, we provide some extra features on top of Gmail that are intuitive and easy-to-use. There's no complicated onboarding and most teams are up in running in less than an hour.

Keeping is a leader in Help Desk on G2

"Keeping is a simple but robust ticketing system. Our HR department uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable."

- Rachel G., HR Administrator


The Original Help Desk for Gmail

Founded in 2016

Over 1.6M support messages delivered every month

We love our customers, and they love us!

Everything You Need, Nothing More

Keeping was designed from the ground up for teams that have other work to do besides customer support.

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    Easy Setup
  2. Keeping Icon
    Multiple Mailboxes
  3. Keeping Icon
    Shared Notes
  4. Keeping Icon
    Share the Workload
  5. Keeping Icon
    Shared Templates
Easy Setup

Easy Setup

Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.

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Why Other Companies Choose Keeping


Invisible To Your Customers

Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.


Who Needs Another Inbox to Manage?

Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.


We Never Hold Your Data "Hostage"

Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.

Why Now’s The Time To Try Keeping

Super Responsive Support

Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”

Safe and Secure

Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.

14-Day Trial

Keeping is free to try for 14 Days, no credit card required.

Still Have Questions?

Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at

Frequently Asked Questions

How does Keeping work?

Do I need a Gmail Account to use Keeping?

What does the Chrome Extension do?

Does Keeping work with Gmail on my mobile phone?

Do I have to use the Chrome browser?

Which account should I sign up with?

Is Keeping secure?

Is Keeping GDPR compliant?

Does Keeping store my Gmail password?

See for Yourself

Keeping is the fastest, simplest way to keep doing what you’re already doing, better.

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