Keeping is an affordable Hiver alternative
Keeping and Hiver both are customer support tools that work on top of Gmail and both turn your Google Workspace into help desk software.
Rated 4.5 /5 on G2
No Credit Card Required
Why choose Keeping over Hiver
Hiver has grown into an omnichannel customer service platform, and its most popular plan, Pro, is $55 per user per month billed annually. Pick Keeping if your team lives in Gmail and wants the features you need at one price. There is a full feature breakdown below so you can decide for yourself.
Easy set up
Create a Keeping mailbox, forward your shared email address or connect with Google, and invite your team.
Learn More about Easy set up
Communicate status
Know where every support email stands by marking them as Open, Closed or Pending. No more requests slipping.
Learn More about Communicate status
Shared notes
Easily share notes with your whole team to communicate what needs to be done or how to follow up.
Learn More about Shared notes
Multiple mailboxes
Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
Learn More about Multiple mailboxes
Advanced reporting
Advanced reporting gives you the data you need to know to measure your team’s performance.
Learn More about Advanced reporting
Response templates
Getting the same questions over and over again? Easily save and share canned answers across your team.
Learn More about Response templates
Collision detection
Keeping prevents multiple team members from working on the same support request at the same time.
Learn More about Collision detection
Confirmation receipts
Let your customers know you're listening with an automatic reply - customizable by mailbox.
Learn More about Confirmation receipts
Keeping is more affordable
If you want reporting and analytics, compare Keeping's Advanced plan at $24 per user per month with Hiver's Pro plan at $55, both billed annually. With Hiver, you are likely paying for features you will never use.
Hiver Pro also caps you at 5 shared inboxes and 20 automations per inbox. Keeping Advanced has unlimited shared mailboxes and workflows.
A 5-person team on Hiver Pro pays $3,300 a year. The same team on Keeping Advanced pays well under half that.
Keeping is easier to use
Keeping was built from the ground up for growing businesses. That means we've prioritized ease of use over lots of complicated features. Most teams are up and running with Keeping in around 15 minutes.
Hiver has grown into an omnichannel customer service platform, with single sign-on, custom roles and AI quality checks on its top Elite plan.
Keeping's streamlined design is optimized for growing businesses.
A quick comparison on price
See how Keeping and Hiver compare across every feature and why Keeping is the best Hiver alternative for most small business.
| Features |  |  |
|---|---|---|
| Shared notes | Yes | Yes |
| Shared inboxes | Unlimited | 5 |
| The most popular ready-made plan | $24per user/month | $55per user/month |
| Works inside Gmail | Yes | Yes |
| Tags and labels | Yes | Yes |
| Automations per shared inbox | Unlimited | 20 on Pro |
The Hiver alternative your team will love
No compromises. All the features you need to manage customer support from inside Gmail.
Collaborate in Gmail
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!
- Add collaboration to email
- Stop duplicated work
- Share the workload
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Get started in minutes
- One home for multiple mailboxes
- Save time with shared templates
Best-in-Class Analytics
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Automate Everything
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.
- Improve team efficiency
- Respond to customers faster
- Nothing slips through the cracks
Connect the Tools You Use
Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.
Learn More about Connect the Tools You Use
All the essentials that you and your team needs
Made for busy teams
Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
There's no credit card required to get started. Get set up and connected in less than 10 minutes.
Secure and safe
Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Advanced
$24
per user per month
billed annually
Our most comprehensive plan at a price you can afford.
See What's IncludedHiver alternative FAQ
How much does Hiver cost?
Hiver Growth is $25, Pro is $55 and Elite is $85 per user per month, billed annually ($35, $65 and $95 billed monthly). Seats start at 2, then go to 5 and up in steps of 5. Keeping's Advanced plan is $24 per user per month on an annual plan.
Is Hiver free?
No. Hiver has no free plan. It offers a 7-day trial of its Elite plan with no credit card. Keeping has a 14-day free trial that requires no credit card.
Does Hiver work inside Gmail?
Yes. Hiver in Gmail is a Chrome extension on top of Gmail; Hiver Omni is a separate web app for teams on other email providers. Keeping also works inside Gmail, so your team answers shared email from the inbox it already uses.
How many shared inboxes does Hiver include?
Hiver Growth includes 2 shared inboxes and Pro includes 5; only Elite, at $85 per user per month, is unlimited. Automations are capped per inbox too: 10 on Growth and 20 on Pro. Keeping Advanced has unlimited shared mailboxes and workflows.
What is the difference between Keeping and Hiver?
Both turn Gmail into a shared inbox with assignments, notes, tags and reporting. Hiver has grown into an omnichannel platform with voice, AI agents and a customer portal, priced to match. Keeping focuses on shared email in Gmail, at one price per user with no inbox limits on Advanced.
Our customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
“It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
“Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
“At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
“I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
“Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection.”