Best-in-class features. Straightforward pricing.
Three simple plans, each with a 14-day free trial. No credit card required.
Essentials
Recommended for small teams.
$19$14per user
Start Free Trial
per month, $19 billed monthly or $14 billed annuallyNo Credit Card Required - 2 User Minimum
Included in Essentials:
- 2 shared mailboxes
- Autoresponder
- Shared notes with @mentions
- Collision detection
- Mobile & web portal
- Standard reporting
- 2 workflows
- Shared templates
- Email support
Most Popular
Advanced
Recommended for higher volumes.
$29$24per user
Start Free Trial
per month, $29 billed monthly or $24 billed annuallyNo Credit Card Required - 2 User Minimum
Everything in Essentials, plus:
- Unlimited shared mailboxes
- CSAT survey & reports
- Round robin assignment
- Advanced reporting
- Export reports to CSV
- Shared drafts
- Unlimited workflows
- Service Level Agreements (SLAs)
- All integrations
- Custom fields
HIPAA
For orgs that require a signed BAA.
$59$49per user
Start Free Trial
per month, $59 billed monthly or $49 billed annuallyNo Credit Card Required - 2 User Minimum
Everything in Advanced, plus:
- SLA uptime guarantee
- Custom contract & payment terms
- Dedicated account manager
- Full HIPAA compliance
- Executed BAA
Complete features list
Essentials
$19$14 User/Month
Start Free TrialAdvanced
$29$24 User/Month
Start Free TrialHIPAA
$59$49 User/Month
Start Free Trial
Mailboxes and Agents
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Shared Mailboxes | 22 | UnlimitedUnlimited | UnlimitedUnlimited |
| Maximum Agents | 1010 | UnlimitedUnlimited | UnlimitedUnlimited |
| Access Control | Included | Included | Included |
| Auto Responder | Included | Included | Included |
| Activity Log | Included | Included | Included |
| Tags and Labels | Included | Included | Included |
| Invisible to Customers | Included | Included | Included |
| Custom Fields | Not included | Included | Included |
Collaboration
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Shared Notes with @mentions | Included | Included | Included |
| Shareable Permalinks | Included | Included | Included |
| Collision Detection | Included | Included | Included |
| Ticket Statuses | Included | Included | Included |
| Teammate Assignment | Included | Included | Included |
| Desktop Notifications | Included | Included | Included |
| Shared Drafts | Not included | Included | Included |
| Round Robin Assignment | Not included | Included | Included |
| Agent Availability | Included | Included | Included |
| "Thank You" Detection AI | Not included | Included | Included |
Reports and Analytics
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Satisfaction Ratings & Feedback | Not included | Included | Included |
| Agent Performance Reports | Included | Included | Included |
| Mailbox Reports | BasicBasic | AdvancedAdvanced | AdvancedAdvanced |
| Response Time Reports | BasicBasic | AdvancedAdvanced | AdvancedAdvanced |
| Busiest Times Report | Not included | Included | Included |
| Ticket Level Reports | Not included | Included | Included |
| Reports by Tag | Not included | Included | Included |
| Export to CSV | Not included | Included | Included |
Access and Support
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Web Portal | Included | Included | Included |
| Mobile Access | Included | Included | Included |
| Security & Privacy | SOC 2 Type IISOC 2 Type II | SOC 2 Type IISOC 2 Type II | SOC 2 Type II & HIPAASOC 2 Type II & HIPAA |
| Dedicated Account Manager | Not included | Not included | Included |
| SLA Guarantee | Not included | Not included | Included |
| Custom Contract & Payment Terms | Not included | Not included | Included |
| Signed Business Associate Agreement (BAA) | Not included | Not included | Included |
Automation
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Workflows & Rule Engine | 2 Workflows2 Workflows | Unlimited | Unlimited |
| Service Level Agreements (SLAs) | Not included | Included | Included |
Integrations
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Slack Integration | Included | Included | Included |
| Shopify Integration | Not included | Included | Included |
| WooCommerce Integration | Not included | Included | Included |
| Zapier Integration | Not included | Included | Included |
| Hubspot Integration | Not included | Included | Included |
| Salesforce Integration | Not included | Included | Included |
| Asana Integration | Not included | Included | Included |
| Jira Integration | Not included | Included | Included |
| ClickUp Integration | Not included | Included | Included |
| Monday.com Integration | Not included | Included | Included |
Knowledge Base & Templates
| Feature | Essentials | Advanced | HIPAA |
|---|---|---|---|
| Email Template Library | Included | Included | Included |
| Template Folders | Included | Included | Included |
| Share Templates with Team | Included | Included | Included |
| Dynamic Variables & Liquid | Included | Included | Included |
Frequently asked questions
How does Keeping work?
When you sign up for Keeping, you route your support email through Keeping's secure servers. Keeping will then sync a copy of your support emails to your teams' work accounts. When you reply, the message will come from your support email address.
What does the Chrome Extension do?
When you download and install the Chrome Extension, we add new controls to your Gmail that allow you to interact with your support emails like support tickets.
Do I have to use the Chrome browser?
Keeping is compatible with both Chrome and Safari browsers.
Do I need a Gmail Account to use Keeping?
Yes, Keeping works exclusively with Gmail, Google Workspace, and G Suite and requires a Gmail account to work.
Is Keeping secure?
Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data. Keeping is hosted directly on Google's servers, and all data is encrypted in transit and at rest. No one can read your emails unless you give them explicit permission.
Does Keeping work on my mobile phone?
Yes! You have full access to Keeping and all of its features via our mobile friendly site. You can assign, prioritize, and handle a Keeping ticket from any iPhone or Android device.
Does Keeping work with Google Groups?
Yes! Using Keeping with a Google Group is as simple as adding your unique Keeping email address to your Google Group.
Can I use a Gmail Alias with Keeping?
Yes! If you use a Gmail Alias as your support or shared mailbox address, you can use a Gmail filter to forward that email to your unique Keeping email address selectively.
Our customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
Jordan P. - Marketing Director “It's a great tool to track and share support emails with other colleagues. I love how Keeping email has its own inbox inside Gmail.”
Natasha H. - Director, IT “Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Ravi R. - Chief Product Officer “Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
Matthew D. - IT Manager “At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to."
Marcelo G. - Director, University “Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system. ”
Lisa P. - HR Manager “I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
Jennifer B. - Human Resource Director “Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
Lee D. - Technology Coordinator "Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
Fred D. - COO