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Integration Update

Keeping now integrates directly with HubSpot's Sales Hub. Learn More

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  • Features
    • Features
      • Collaborate in Gmail
      • Simple & Streamlined
      • Automate Everything
      • Best-in-Class Analytics
      • Integrations
    • Automate with workflows

      Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.

      Learn More
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    • View All Features
  • Solutions
    • By Use Cases
      • Shared Inbox
      • Help Desk
      • Multiple Inboxes
      • Customer Support
      • Google Groups
      • Gmail Templates
    • By Department

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      IT/Tech Support

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      People Ops & HR

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      View All Departments
    • View All Solutions
  • Resources
    • Resources
      • Blog
      • Comparisons
      • About Us
      • Help Center
    • Featured Blog

      Keeping Alternatives
      • Tools

      5 Best Keeping Alternatives Today

      9 Best Shared Inbox Tools and Software
      • Tools

      9 Best Shared Inbox Tools and Software Today

    • View All Resources
  • Pricing
  • Log In
  • Start 14-day Trial
  • Features
    • Features
      • Collaborate in Gmail
      • Simple & Streamlined
      • Automate Everything
      • Best-in-Class Analytics
      • Integrations
    • Automate with workflows

      Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.

      Learn More
      automate-workflow
    • View All Features
  • Solutions
    • By Use Cases
      • Shared Inbox
      • Help Desk
      • Multiple Inboxes
      • Customer Support
      • Google Groups
      • Gmail Templates
    • By Department

      it
      IT/Tech Support

      Lorem ipsum dolor sit amet nonumy sadipscing elitr, sed diam nonumy.

      b2b
      People Ops & HR

      Lorem ipsum dolor sit amet nonumy sadipscing elitr, sed diam nonumy.

      View All Departments
    • View All Solutions
  • Resources
    • Resources
      • Blog
      • Comparisons
      • About Us
      • Help Center
    • Featured Blog

      Keeping Alternatives
      • Tools

      5 Best Keeping Alternatives Today

      9 Best Shared Inbox Tools and Software
      • Tools

      9 Best Shared Inbox Tools and Software Today

    • View All Resources
  • Pricing
  • Log In
  • Start 14-day Trial
Log In
Start 14-day Trial

Customer Service Glossary

Glossary - Incident Management
  • Customer Service Glossary

What is Incident Management?

Customer Service Glossary - Ticket Priority
  • Customer Service Glossary

What is a Ticket Priority?

Customer Service Glossary - Support Ticket
  • Customer Service Glossary

What is a Support Ticket?

Customer Service Glossary - First Contact Resolution
  • Customer Service Glossary

What is First Contact Resolution?

Customer Service Glossary - Customer Service Agent
  • Customer Service Glossary

What is a Customer Service Agent?

Customer Service Glossary - Mean Time to Resolution
  • Customer Service Glossary

Mean Time To Resolution

Customer Service Glossary - Resolution Rate
  • Customer Service Glossary

What is a Resolution Rate?

Customer Service Glossary - ITSM
  • Customer Service Glossary

What is ITSM ?

Customer Service Glossary - First Response Time
  • Customer Service Glossary

What is First Response Time?

Customer Service Glossary - ITIL
  • Customer Service Glossary

What is ITIL?

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Keeping is a shared inbox tool that allows you to manage shared inboxes (like support@ and info@) from inside Gmail.

high-performer-spring-2023
stars

Rated 4.4 /5 on G2

Features

Collaborate in Gmail

Simple & Streamlined

Best-in-Class Analytics

Automate Everything

Integrations

Use Cases

Shared Inbox

Customer Support

Help Desk

Google Groups

Multiple Inbox

By Department

Education

People Operations & HR

IT / Tech Support

eCommerce

Finance & Operations

Company

About Us

Pricing

Contact Us

Start Free Trial

Reviews

Resources

Blog

Help Center

Site Status

Security & Privacy

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Keeping vs. Freshdesk

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