Do you need a simple email ticketing system that you can integrate inside Gmail? Keeping is designed to organize your email support channel.
Organize all incoming customer emails and manage them in a centralized, feature-rich email ticketing system.
Keeping has been designed for teams that need a ticketing system and collaborative inbox.
The Keeping email ticketing system keeps your business emails organized. Messages that your customers send out are turned into trackable support tickets that anyone in your team can access and respond to.
Perform email ticketing actions like reply, change status, or assign so that you never have to individually sit and update multiple tickets.
Our email ticketing system lets you to create custom responses, send updates, and alert the customer when their issue has been resolved. It also lets you communicate confidentially within your team. Forward tickets with all their information to collaborate with team members to resolve issues more quickly.
See a list of all the features of Keeping's email ticketing system here.
Keeping is a flexible, powerful and customizable ticketing platform that integrates insides your current mailbox.
A ticketing system lets teams deal with customer communications in a single view, all within your workflow. When customer reaches out again, your agent will automatically have access to everything about that customer, including when they last requested support, what the issue was, how it was resolved, from within their regular email interface.
A ticketing system enables your team leader to collect recurring customer support data such as what questions get emails more often and who in a team answers these tickets the fastest, so that data which can be used to improve a company’s support.
A ticketing system allows better visibility into the big picture of a support team. So if a specific complain keeps being raised, the support team will know of the issue and take the necessary actions.
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
How does Keeping work?
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Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free