Keeping is a Ticketing System for Customer Support

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Do you need a simple email ticketing system that you can integrate inside Gmail? Keeping is designed to organize your email support channel.

See What Keeping Can Do in 3 Minutes

Why use a ticketing system for support?

Organize all incoming customer  emails and manage them in a centralized, feature-rich email ticketing system.

Keeping has been designed for teams that need a ticketing system and collaborative inbox.

The Keeping email ticketing system keeps your business emails organized. Messages that your customers send out are turned into trackable support tickets that anyone in your team can access and respond to.

Perform email ticketing actions like reply, change status, or assign so that you never have to individually sit and update multiple tickets.

Our email ticketing system lets you to create custom responses, send updates, and alert the customer when their issue has been resolved. It also lets you communicate confidentially within your team. Forward tickets with all their information to collaborate with team members to resolve issues more quickly.

See a list of all the features of Keeping's email ticketing system here.

Keeping is a flexible, powerful and customizable ticketing platform that integrates insides your current mailbox. 

A ticketing system lets teams deal with customer communications in a single view, all within your workflow. When customer reaches out again, your agent will automatically have access to everything about that customer, including when they last requested support, what the issue was, how it was resolved, from within their regular email interface.

A ticketing system enables your team leader to collect recurring customer support data such as what questions get emails more often and who in a team answers these tickets the fastest, so that data which can be used to improve a company’s support.

A ticketing system allows better visibility into the big picture of a support team. So if a specific complain keeps being raised, the support team will know of the issue and take the necessary actions.

Keeping is a leader in Help Desk on G2

"Keeping is a simple but robust ticketing system. Our HR department uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable."

- Rachel G., HR Administrator


The Original Help Desk for Gmail

Founded in 2016

Over 1.6M support messages delivered every month

We love our customers, and they love us!

Everything You Need, Nothing More

Keeping was designed from the ground up for teams that have other work to do besides customer support.

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    Easy Setup
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    Multiple Mailboxes
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    Shared Notes
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    Share the Workload
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    Shared Templates
Easy Setup

Easy Setup

Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.

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Why Other Companies Choose Keeping


Invisible To Your Customers

Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.


Who Needs Another Inbox to Manage?

Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.


We Never Hold Your Data "Hostage"

Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.

Why Now’s The Time To Try Keeping

Super Responsive Support

Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”

Safe and Secure

Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.

14-Day Trial

Keeping is free to try for 14 Days, no credit card required.

Still Have Questions?

Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at

Frequently Asked Questions

How does Keeping work?

Do I need a Gmail Account to use Keeping?

What does the Chrome Extension do?

Does Keeping work with Gmail on my mobile phone?

Do I have to use the Chrome browser?

Which account should I sign up with?

Is Keeping secure?

Is Keeping GDPR compliant?

Does Keeping store my Gmail password?

See for Yourself

Keeping is the fastest, simplest way to keep doing what you’re already doing, better.

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