Catherine Heath
Contributing writer
Catherine Heath is a writer specializing in customer support, technical documentation, and knowledge bases. She is the Keeping blog's most prolific contributor, with 125 posts on shared inboxes, support metrics, and customer service practice.
![How to Respond to a Cancellation Email [with templates]](/_astro/how-to-respond-to-a-cancellation-email.CT-I-66N_ZIlDdz.webp)
![What is a Customer Service Policy [Plus How to Make One]](/_astro/customer-service-policy.deu_QMPX_Z1QOSXl.webp)